Description

Case Coordinator

United States

About Aperture

Aperture is a national portfolio of best-in-class forensic expert companies providing full-service expert analysis. Aperture’s mission is driven by a Partnership Model that provides strength, consistency, and scale. The power of our collective is unmatched, and we are a force beyond compare. Powered by our people and our Partners, we amplify our effectiveness and our impact.

Description

A Case Coordinator serves as the point of contact between the client and the engineer to ensure expectations are being met relative to case scheduling and handling. In essence, the Case Coordinator serves as a case facilitator who is responsible for handling all scheduling and rescheduling requirements and directs the work of others to ensure timely and accurate case processing. The Case Coordinator is also in charge of ensuring all tools, supplies and equipment are available for the Expert Team. The Case Coordinator is required to perform all necessary tasks, including closing communications, to make sure a case progresses through each process properly, efficiently and timely.

Essential Functions

• Serve as the point of contact between the client and expert to ensure expectations are being met relative to case scheduling and handling;
• Collect information from the client, enter data into our CLIO system, organize and/or condense information for Expert Team review;
• Case facilitator who is responsible for handling all scheduling and rescheduling requirements and directs the work of others to ensure timely and accurate case processing;
• Manages all tools, supplies and equipment to ensure availability for the Expert Team;
• Performs all necessary tasks, including closing communications, to make sure a case progresses through each process properly, efficiently and timely;
• Handle all scheduling matters as required by each department;
• Prioritize activities of professional staff;
• Ensure each case is progressing properly and the Case Analysts are familiar with each case, including any set-backs or concerns that may hinder deadlines;
• Performance of all job duties in the worksite on a daily basis based on nature of work and amount of collaboration required with others.
  
  

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements

• High School Diploma, or higher (college degree preferred)
• 1-3 years’ experience preferred
• Experience working in the legal field preferred, but not required
• Strong and professional communication skills, including writing, speaking and active listening
• Proficiency in Windows Office Suite, with an emphasis on Excel and Outlook
• The ability to work in person in the office daily based on the requirement of significant and frequent in-person collaboration
  
  

Physical Requirements

• The ability to sit at a desk up to 80% of the time
• The ability to stand and walk up to 20% of the time
• The ability to be confined in a small area, such as a cubicle
• The ability to operate phones and computers
• The ability to work in front of a computer for the majority of the day
  
  

Work Environment

The functions of this role are conducted in an office environment.

Benefits

We strive to offer an environment that provides our employees with the right balance between work and family. We offer a comprehensive benefits package including:

• Fun, energetic, casual office
• Medical, dental, vision, and life insurance
• 401K with company discretionary contributions
• Paid holidays, paid time off, and floating holidays
  
  

Hours of Work

• Fulltime: Defined as 5 days a week for 40 hours per week. Actual working hours will be discussed with the hiring manager.
  
  

AAP/EEO Statement

Aperture is committed to a firm policy in favor of equal employment opportunity and will abide by all applicable state and federal regulations by not discriminating against any applicant or employee on the basis of race, religion, color, creed, sex, age, national origin, citizenship status, marital status, sexual orientation, gender identity and expression, disability, genetic information or veteran status. Our commitment to equal employment opportunities shall include employment, upgrading, promotion, demotion, transfer, leaves or other absences from work, layoff, compensation and benefits, selection for training or other education, professional opportunities and conflict resolution.

It is also the policy of Aperture to take affirmative action to employ and to advance in employment, all persons regardless of their status as woman, minority or individuals with disabilities or protected veterans, and to base all employment decisions only on valid job requirements.

Aperture is committed to adhering to its obligations to reasonably accommodate both employees and applicants under the Americans With Disabilities Act.

Qualifications

Requirements

• High School Diploma, or higher (college degree preferred)
• 1-3 years’ experience preferred
• Experience working in the legal field preferred, but not required
• Strong and professional communication skills, including writing, speaking and active listening
• Proficiency in Windows Office Suite, with an emphasis on Excel and Outlook
• The ability to work in person in the office daily based on the requirement of significant and frequent in-person collaboration
  
  

Physical Requirements

• The ability to sit at a desk up to 80% of the time
• The ability to stand and walk up to 20% of the time
• The ability to be confined in a small area, such as a cubicle
• The ability to operate phones and computers
• The ability to work in front of a computer for the majority of the day
  
  

Work Environment

The functions of this role are conducted in an office environment.

Benefits

We strive to offer an environment that provides our employees with the right balance between work and family. We offer a comprehensive benefits package including:

• Fun, energetic, casual office
• Medical, dental, vision, and life insurance
• 401K with company discretionary contributions
• Paid holidays, paid time off, and floating holidays
  
  

Hours of Work

• Fulltime: Defined as 5 days a week for 40 hours per week. Actual working hours will be discussed with the hiring manager.
  
  

AAP/EEO Statement

Aperture is committed to a firm policy in favor of equal employment opportunity and will abide by all applicable state and federal regulations by not discriminating against any applicant or employee on the basis of race, religion, color, creed, sex, age, national origin, citizenship status, marital status, sexual orientation, gender identity and expression, disability, genetic information or veteran status. Our commitment to equal employment opportunities shall include employment, upgrading, promotion, demotion, transfer, leaves or other absences from work, layoff, compensation and benefits, selection for training or other education, professional opportunities and conflict resolution.

It is also the policy of Aperture to take affirmative action to employ and to advance in employment, all persons regardless of their status as woman, minority or individuals with disabilities or protected veterans, and to base all employment decisions only on valid job requirements.

Aperture is committed to adhering to its obligations to reasonably accommodate both employees and applicants under the Americans With Disabilities Act.