Job Description

As part of the Care Athens team you will contribute to Customer Satisfaction and Problem Solving for the Core Domain and mainlu NOKIA Packet Core products for 4G/5G generation technologies:

• Cloud Mobility Management (CMM) acting as MME/AMF
• Cloud Mobile Gateway (CMG) acting as sGW/pGW/ePDG/SMF/UPF/NRF respectively
• The products are mainly CNF (Cloud Native Function) based on Openshift/NCS/AWS/Athow/Tanzu
  
  

How You Will Contribute And What You Will Learn

• Provide technical support analysis and solutions via ticket handling
• Investigate and identify software defects in cooperation with R&D
• Ensure SLAs are met for escalated cases
• Participate in Emergency on call shifts (12x7)
• Provide remote recovery support in the event of an out-of-service condition
• Travel to customer or customer team premises upon requests
• Create reports for Root Cause Analysis
• Perform deployments based on cloud infrastructure
• Participate in New Product Introduction (NPI) Activities
• Gain Deep down knowledge of functional areas
• Plan and execute technical tasks requiring specialist skills in your own professional area.
  
  

Key Skills And Experience

Must have

• Education: Master of Engineering or equivalent
• Experience in Packet Core Protocols for 2G/3G/4G/5G networks and interfaces
• Experience in AMF, NRF, SMF, UPF, ePDG, SGW, PGW products is a plus
• Networking protocols knowledge with hands on experience
• Professional Experience in cloud virtualization (Vmware, Open stack, Openshift, Azzure, Athos, AWS technologies)
  
  

Nice to have

• Routing and Switching: Proficient in routing protocols
• Advanced Linux knowledge
• Familiarity with container technologies such as Docker and Kubernetes
• Salesforce /Jira tool handling
  
  

Benefits

• We provide a comprehensive private life and medical insurance plan to safeguard your well-being and that of your family.
• As part of our commitment to your health, we offer an annual medical check-up program.
• We offer a pension plan to help you plan for your future and ensure financial security after retirement.
• Enjoy the convenience of a ticket restaurant e-card, which can be used at various restaurants and eateries according to our policy (currently at €120 monthly)
• You will be provided with a company mobile device and subscription to stay connected and efficient in your work.
• We offer company bus transportation to facilitate your daily commute to and from work.
• Benefit from flexible working hours and the option to work in a hybrid or remote mode, providing a better work-life balance.
• Receive a one-time payment of €350 as cash support for hybrid or remote mode arrangements.
• Take advantage of our Personal Support Service, which provides confidential and professional support and guidance on a range of emotional, practical, and work-life topics.
• Participate in Nokia's voluntary employee share purchase plan, allowing you to share in the company's success.
• Our Employee Recognition program, "Everyday Excellence," acknowledges and rewards outstanding contributions. You can redeem awards through our online store.
• Earn a generous referral bonus of €2.000, one of the highest in the market, for referring qualified candidates to join our team.
• Enjoy 90 calendar days of paid leave for the arrival of a new child.
• Engage in social clubs and cultural activities organized by the company to foster a sense of community and well-being.
• E-Learning Platforms: Access renowned e-learning platforms such as NokiaEDU, Harvard ManageMentor, and LinkedIn Learning for technical training and personal development.
• We provide ample opportunities for career growth and development, including training programs and mentorship initiatives.
  
  

About Us

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
  
  

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

About The Team

As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.