Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. Job Summary We are seeking a highly organized and proactive Program Manager 3 to join our team and support key initiatives such as CHAT (Nuance) and CAFÉ. This role is ideal for someone who thrives in a fast-paced environment, excels at cross-functional collaboration, and is passionate about driving programs from concept to completion. Job Description Core Responsibilities Program Oversight & Execution: * Manage assigned programs and features from initial requirements gathering through to successful implementation. * Collaborate with cross-functional teams to ensure alignment on goals, timelines, and deliverables. * Draft clear and actionable business requirements and support development and testing efforts. * Maintain strong communication with stakeholders at all levels, providing regular updates and ensuring transparency throughout the program lifecycle. * Experience with JIRA or similar project management tools is a plus. Program Management & Delivery: * Lead and manage multiple programs (typically 5) simultaneously, ensuring alignment with business goals and timelines. * Understand the scope of programs as defined by business requirements and budget constraints. * Participate in key planning milestones and guide the core program team from initiation through execution and completion. * Identify and secure participation from required cross-functional team members, including matrixed project managers. * Create and maintain comprehensive program plans and documentation. * Identify and manage critical paths, risks, and issues, and ensure timely resolution. * Track and manage program schedules, analyze performance against plans, and adjust as needed to meet objectives. * Ensure program milestones are met and document all major changes in scope, approach, or delivery dates. Stakeholder Communication & Quality Assurance: * Communicate updates on major milestones and keep all stakeholders informed of progress and issues. * Manage proposed changes to program parameters and ensure appropriate processes and communications are followed. * Monitor and ensure the quality of program deliverables. * Develop and monitor deployment strategies and tools to support implementation in the field, including trials and controlled customer deployments. Must-Have Qualifications: * Strong communication and interpersonal skills, with the ability to engage stakeholders at all levels. * Proven program management experience, preferably in a matrixed or cross-functional environment. * Exceptional organizational and multitasking abilities. * Experience with CARE systems. * Demonstrated ability to write clear and actionable business requirements. * Consistent exercise of independent judgment and discretion in matters of significance. * Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. * Other duties and responsibilities as assigned. Preferred Qualifications: * Experience with CAFÉ and/or CHAT (Nuance) programs. * Familiarity with Agile methodologies and tools like JIRA. * Background in customer experience or support environments. Employees at all levels are expected to: * Understand our Operating Principles; make them the guidelines for how you do your job. * Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. * Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. * Win as a team - make big things happen by working together and being open to new ideas. * Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. * Drive results and growth. * Respect and promote inclusion & diversity. * Do what's right for each other, our customers, investors and our communities. Disclaimer: * This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Skills Planning Ability, Program Management, Scheduling Compensation This job can be performed in Colorado, and Illinois with a Pay Range of $76,543.30 - $126,296.44 Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Certifications (if applicable) Relevant Work Experience 5-7 Years Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.