POSITION: Family Partner/Intensive Care Coordinator

SUPERVISOR(s): Clinical Program Manager/Clinical Supervisor

Minimum Requirements

• High school diploma with at least 6 years of lived experience navigating the behavioral health care system themselves or helping a loved one navigate these systems (e.g. county, social services, school system, in the Early Childhood, Child and Youth, Adult Mental Health; Health, Housing, or Homeless service domains, etc.).
• OR an Associate’s Degree with 4 years of experience navigating the above systems or helping loved ones navigate the above systems.
• OR a Bachelor’s Degree with 2 years of experience navigating the above systems or helping loved ones navigate the above systems.
• OR a Master’s Degree in Social Work, Counseling, Psychology or related field with no lived experience navigating the above systems required.
• Experience being a family advocate preferred
• Speaking, writing, and reading fluency in Spanish is preferred but not required
• Experience at The Hume Center is a plus but not required
• Demonstrate flexibility to handle diverse and changing organizational needs
• Must be willing to work full-time, minimum 40 hours/week, five days a week, and be present on-site at The Hume Center clinics or in the community as needed
• Must be willing to work some evenings and weekends when needed
• Experience working effectively with culturally, socio economically, and ethnically diverse populations.
• Strong commitment to respecting consumers and their family members and having concrete ideas about how to improve the meaningful involvement and participation of consumers in the program’s services
• Strong commitment to community-based services for persons with high needs and low resources
• Some knowledge of psychiatric disability and the navigation of the system of care for those with mental illness in the local area
• Familiar with and/or able to work within the Family Partner and Consumer Empowerment shift in Psychology.
• Proficiency in Microsoft Word, Excel, Adobe/PDF, Google Suite (i.e., Google Calendar, Docs, Drive), and Electronic Health Records
• Experience with HIPAA and patient privacy/confidentiality preferred
• Demonstrate primary professional commitment and representation of The Hume Center when in the community
• Possess a valid California Driver’s license. Must be willing to use own vehicle and valid car insurance for work related travel
• Be willing to use own cell phone to be accessible and available to receive calls for crisis and/or emergency situations with supervisors and relevant colleagues
• Ability to pass pre-employment background check, Physical, and TB clearance
  
  

Professional Attributes

• Ability to maintain confidentiality
• Detail oriented, proactive, reliable, and flexible
• Comfortable working in close emotional proximity
• Optimistic: Shows respect, seeks strengths, and believes that consumers can change, stabilize, and recover
• Ability to establish rapport maintain effective working relationships with individuals served, agency staff, and other agencies in the community is essential.
• Non-punitive and non-judgmental toward consumers and families
• Demonstrated ability to work collaboratively on teams with prescribers, case managers, therapists, community supports, programs, school staff and administrators, and families, and consumers
• Operates as a “team player” focusing on the benefit of the organization
• Shows initiative in identifying areas of improvement and where they can be helpful
• Demonstrates creativity, flexibility, openness, and strong professionalism
• Strong organizational and effective interpersonal skills
• Ability to maintain confidentiality
• Excellent verbal and written skills
• Works well independently and is detail oriented
• Works collaboratively with other agency staff
• Excellent organizational and time management skills
  
  

Description Of Job Responsibilities And Duties

Provide linkage to resources, advocacy, and comprehensive case management services to children, families, and adults with behavioral health challenges in the Tri-Valley and Tri-Cities areas. This is an exciting position within a multidisciplinary team. The Family Partner/ICC Coordinator will use a family-driven and strengths-based approach to work closely with clients and their families to provide resources, guidance, and support to the family system. The Family Partner/ICC Coordinator will provide rehabilitation, linkage, and care coordination services to these individuals in their natural settings (community, homes, schools, etc.), and at The Hume Center clinics, satellite clinics, and community placements. Our clients are experiencing a variety of behavioral health and systemic challenges that impact their daily functioning and quality of life (e.g. mental health diagnoses, lack of housing or food resources, difficulty navigating various systems, etc.). This program seeks to identify and build upon existing strengths and to discover areas of need and improvement and facilitate personal growth and self-awareness so that the individuals served and their families will achieve greater well-being and feel more connected and safe in their community.

Knowledge And Skills

• Consult with staff on clinical and program matters as the need arises.
• Some understanding of Early Childhood, Child and Youth, and Adult systems of care.
• Some understanding of resiliency, recovery and wellness approaches.
• Competence in basic interpersonal skills (e.g., attending & listening, exploring thoughts and feelings, curious questioning)
• Knowledge about educational, judicial, health care, housing, shelters, emergency, and other social service systems in community preferred
• Knowledge of clinical documentation and billing standards
  
  

Direct Services

• Assist team to achieve 100% outreach to available family members of referred individuals.
• Act as a role model and mentor for caregivers whose children are receiving treatment services.
• Act as a role model and mentor to family members regarding how to compassionately assist their loved ones through resource navigation, how to maintain appropriate boundaries with their loved ones, and how to assist and empower their loved one to achieve their treatment goals.
• Advocate for and champion family-driven practice.
• Promoting access and linkage to resources for consumers and family members and advocate with and on behalf of families.
• Assist families in increasing their support network.
• Assist consumer and family members with specific, unique case management needs.
• Provide mental health education and consultation to help families understand their role as their child’s advocate and role model.
• Assist in implementing treatment/service plans.
• Maintain contact with family members and consumers to a degree sufficient to monitor and assess progress with wellness recovery.
• Provide comprehensive services in service program(s), included, but not limited to, evaluation, rehabilitation, case management, collateral, crisis intervention, and consultation.
• Complete case records, including progress notes, discharge/transfer summaries, etc.
• Complete initial screenings and gather information for evaluation.
• Perform all evaluations, interventions, and outcome measurements on-time, including data entry of the results as needed.
• Help link consumers to Food, Housing, Transportation, Insurance, Primary Care, Psychosocial Rehab, Educational and Employment Supports and Opportunities, SSI, SDI, and all other services that will help support the consumer’s progress in treatment.
• Conduct outreach via community events.
• Participate in meetings with referral partners to help coordinate and intake new referrals (e.g. COST meetings, SARB meetings, etc).
• Participate in monthly Family Partners Learning Community Cohort Meetings offered by ACBH OFE.
• Participate in completion of the annual Family Partner survey using data and information regarding Family Partner services provided.
• Fulfill additional responsibilities as needed.
• Engage in community organizing for mental health.
• Conduct Intensive Care Coordination services including case management services that facilitates the assessment of, care planning for, and coordination of services to beneficiaries under 21 who are eligible for full-scope Medi-Cal services and who meet medical necessity criteria for this service, assessing, service planning and implementation, monitoring and adapting, and transition.
• If providing school or family services: Follow the principles of the Integrated Core Practice Model (ICPM), including the establishment of the Child and Family Team (CFT) to ensure facilitation of a collaborative relationship among a child, their family, and involved child-serving systems.
  
  

Other

• Support and cover for other team members as necessary.
• Meet billable hours set by The Hume Center.
• Attend weekly staff meetings, trainings, group and individual supervision.
• Participate in quality assurance processes within the program and department and ensure all documentation meets all relevant internal and external standards.
• Participate in program development, implementation and evaluation.
• Community outreach.
• Meet with Supervisor on a weekly basis for individual supervision
• Demonstrate an understanding of The Hume Center’s Philosophy, Organizational Culture, and Organizational Channels of Communication through practicing an enabling model of working together
• Attend other required meetings
• Fulfill any additional duties specified by Supervisor, Department Head, and/or President/CEO
• Transport clients between Hume clinics, satellite clinics, community and county partners, and various community organizations and supports.