What You Will Do

Responsible for end-to-end ownership of consumer and commercial debit/credit cards servicing requests and non-fraud disputes across phone, mail, and electronic channels. Tasks include a range of monetary and non-monetary transactions as well as non-fraud dispute case management adhering to quality control and productivity standards. Expected to efficiently deliver a great member experience while adhering to regulations and SSFCU procedures. Collaborates with multiple departments to include Risk Management, Account Services and Asset Recovery. Completes any other job-related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization's Values.

What We Require

High school diploma or equivalent. Minimum of three (3) years with a financial institution experience related to ATM's, Debit Card, Credit Card and Chargeback processing. Detail oriented, flexible, and works well within a fast-paced team environment. Knowledge of personal computer programs to include Word, Excel, and Outlook. Great verbal and written communication, organization, customer service and interpersonal skills.

Ideal Candidate Will Have

Bachelor degree in Business Administration or equivalent education and/or experience. Experience with processor and account management platforms: MasterCard (Portfolio Viewer, Connect) as well as Fiserv (FDR, Quick Assist, Evolve, and TSSO). Knowledge of debit and credit card federal regulation, including Regulations E, Z, CC, J, AA, UCC article 4 and MasterCard chargeback guidelines. Exhibit leadership through making independent decisions in the best interest of the Credit Union and support for management decisions.