Campus Operations Supervisor

AHC & BDD Distribution

U Market Services (UMS)

Auxiliary Services

Description of Position

This position oversees day-to-day supply chain activity at the University’s Academic Health Center (AHC) via the “KE Dock” and the Biomedical Discovery District (BDD) via the “BDD Dock”, including staff scheduling and supervision, delivery services, shipping and receiving, customer service, processing returns, and maintaining the dock, equipment and other related work areas. This position oversees the Mayo Mail Room operations and performs special project work related to Central Logistics initiatives. This position interviews, hires and completes performance evaluations on a regular basis. This position serves as a U Market Services (UMS) representative on AHC and BDD committees, collaborating on strategic and operational initiatives and providing supply chain expertise to support the mission of the University of Minnesota.

Responsibilities

Responsibilities for this appointment include the following:

30% Logistics: The Supervisor is responsible for:

• Supervising the movement of materials through the BDD Dock to and from the building occupants
• Providing oversight of the KE Dock, including deliveries, receiving, movement of materials and operations, including backing up staff and routes when needed
• Coordination of services with external vendors
  
  

25% Customer Service: This position will be responsible for:

• Functioning effectively as a liaison between AHC customers and suppliers to facilitate transactions, returns and logistical issues. Providing exceptional customer service to external and internal vendors and customers with a commitment to excellence. The employee in this position will have responsibility to the AHC and BDD to meet their high expectations for service and quality of work. This includes but is not limited to, providing/coordinating service coverage during the times and days that the customer deems necessary
• Responding to specific requests for information on goods and services offered through U Market and U Market Services, and coordination of those services
• Participating in essential meetings, conferences or other interactive activities with customer contacts and as requested by leadership
• Troubleshooting customer complaints and providing resolutions in a timely and cost effective manner
  
  

10% Mayo Mail Room: This position is responsible for supervising the day-to-day business activity at the Mayo mail room, including staff scheduling, mail sorting and processing, customer service requests, and organizing and improving mail room processes. This position interviews, hires, and evaluates all Mayo Mail Room employees.

10% Shipping & Receiving: The Supervisor will be responsible for receiving and processing all incoming materials and the shipping of outgoing packages. These tasks include the use of FEDEX shipping software.

10 % Supervisory Duties: Responsible for directing/assigning duties to Stores Specialists and Delivery Service Drivers. This position will also be cross-trained to fill in for their peer Operation Supervisors.

10% Process Improvement & Central Logistics Special Projects: The Supervisor will utilize Six Sigma to assist in process improvement and with the planning and implementation of Central Logistics and materials management projects as needed.

5% Academic Health Center & Biomedical District Dock Maintenance: This position takes responsibility for the organization of the KE and BDD Docks, as well as the general condition of the facilities, including communicating any mechanical, custodial, or service issues.

Essential Functions Of The Position

Knowledge of supply chain resources to support critical research and teaching for the Biomedical Discovery District, the Academic Health Center, and the University of Minnesota.

Knowledge of maintaining a safe, positive, and productive work environment for all customers and U Market Services staff.

Provides leadership to employees with a goal of optimizing productivity, while responding quickly and decisively to customer inquiries, reflecting the highest level of dedication to service and integrity. Works well with all customers, employees, management, and faculty in every area of responsibility. Ensures that all services are delivered in a timely, accurate, cost-conscious and friendly manner

Ability to coordinate supply chain maintenance and security issues for the AHC, BDD, and the Mayo Mail Room physical facilities.

Work Environment

Work areas vary. Although most work is done in an office and dock setting, occasional supervision of distribution employees may require being on campus in various customer locations, in delivery vehicles, at customer locations, and in various areas of the building at U Market Services

Classification #: 7423SD

Salary Range: $58,000-62,000

Status

Probationary Period: Six Months

Last Revision: 4/4/2025

Minimum Qualifications________________________________________________________

BA/BS and four years of experience in distribution or a combination of related education and work experience to equal at least eight years. Documented supervisory experience involving multiple staff in a high volume, fast paced service environment. Experience working with bargaining unit employees, and a proven ability to work collaboratively to meet strategic goals within the parameters of the bargaining unit contract. Must have a valid Minnesota driver’s license

Knowledge, Skills And Abilities

Knowledge: Knowledge of inventory management, material management and distribution concepts required.

Preferred Knowledge: Knowledge of inventory management, logistics and package tracking technology and software. Knowledge of process improvement methodologies.

Skills: Moderate proficiency with Microsoft Office products including Excel and Word, and Google Drive. Ability to work well with all types of people, at all levels of the organization’s hierarchy is an absolute requirement. Must be able to communicate effectively and positively. Six Sigma experience is a plus.

Abilities: Must be able to communicate well both verbally and in writing. Ability to plan and carry out both daily schedules, and long term plans. Ability to balance multiple tasks effectively and coordinate issues in a fast paced, high stress environment, while maintaining a controlled and effective disposition. Ability to identify the need and implement solutions for process improvement.

Pay Range: $27.89- 29.80; depending on education/qualifications/experience

Time Appointment Category: 75%-100% Appointment (If job description above does not specify appointment or expected weekly hours, assume a 100% appointment.)

Position Type: Civil-Service & Non-Faculty Labor Represented Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University Offers a Comprehensive Benefits Package That Includes

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area
  
  

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail [email protected] or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America’s Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).