Sheriff's Department Communications Center Call Taker Botetourt County Sheriff's Office is currently accepting applications to fill Communications Center Call Takers. The Communications Center Call Taker will have a general knowledge of computers, knowledge of county geo-political boundaries, major highways, and landmarks; excellent listening skills; excellent communications skills, both written and oral, typing skill of at least 25 wpm with 95% accuracy; ability to proficiently operate all communications center and related office equipment associated with communications operator job responsibilities, ability to answer the telephone, record information as needed, and transfer call when necessary; ability to perform tactfully, courteously and proficiently under the pressures associated with the position, and the ability to perform shift work and shift rotation. If this sounds like you, DOWNLOAD THE APPLICATION HERE Application can be mailed to: Botetourt County Sheriff's Office P.O. Box 18 Fincastle, VA 24090 The position will remain open until filled. Botetourt County is an Equal Opportunity Employer. - Minimum Qualifications Must be 18 years of age or older. High School graduate No criminal record. Valid Virginia driver’s license with good driving record. Good credit history. Citizen of the United States or have valid proof that citizenship is being sought. Call Taker Primary Duties Answers non-emergency lines for the Sheriff's Office and 911 calls for the county as needed Asks caller to describe the nature of the emergency and asks follow-up questions, as necessary Records all information in CAD and takes down location and personal information of the caller Keeps callers on the line when necessary Advises callers on the proper course of action as needed Transfers calls to proper department, as necessary, and handles not emergency situations Maintains logs of all calls Reports any fraudulent or prank emergency calls to supervisor Maintains documentation pertaining to calls received, towed vehicles and security checks Operates telecommunications devices for the deaf and recording system for telephones and radio Performs other duties as assigned by the communications supervisor Obtains all certifications required for the position Benefits Health, vision, and dental insurance at minimal cost to employee. Dependent or family coverage available at additional cost to employee. Retirement plan under VRS (Currently employee pays no more than 5% towards VRS if not employed prior to 7/1/2010.) 457 deferred compensation plan with some county match Life insurance Workers Compensation Holiday Pay Leave and sick time accrual Uniforms and equipment provided Botetourt County provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Special Requirements Environment can be stressful and fast-paced. The majority of time will be spent sitting at a computer. Shifts will be 11am to 11pm with rotating days off.