Company Description

CTL Infocom Pvt Ltd is a solution provider for services like ITeS, IBMS, Data Center, Audio & Video, and complete ELV systems. CTL is committed to acting as a service partner with a strong and empowered regional team available around the clock, even for emergencies. Our skilled manpower is dedicated to addressing customer needs through queries, suggestions, and reliable solutions. We offer a Web-enabled call logging system for efficient call tracking and resolution, ensuring customers can understand the status and progress of their registered complaints. Our goal is to ensure 100% customer satisfaction and expand our customer base across India.

Role Description

This is a full-time on-site role for a Call Coordinator located in Kochi. The Call Coordinator will be responsible for managing incoming and outgoing calls, logging and tracking customer complaints, and ensuring timely follow-up and resolution. They will interact with customers to address queries, escalate issues when necessary, and maintain detailed records of all communications. Additionally, the Call Coordinator will collaborate with various teams within the company to ensure efficient problem-solving and customer satisfaction.

Qualifications

• Proficiency in call management and customer service operations
• Strong communication and interpersonal skills
• Basic technical knowledge of IT and ELV systems
• Ability to log and track customer complaints efficiently
• Organisational and multitasking skills
• Problem-solving and conflict resolution skills
• Ability to work independently and in a team environment
• Relevant experience in a similar role is a plus
• Bachelor's degree or relevant certification in a related field