Are you passionate about training and developing high-performing teams in a dynamic call center environment? We are looking for an experienced Call Centre Trainer to join our team!
📍 Location: Chennai, Agra, Noida💼 Experience: Minimum 2 years in a call center training role🎓 Education: Graduate (any stream)✈️ Travel: Must be open to travel as per business needs🔹 Key Responsibilities:✅ Conduct engaging and effective training sessions for new hires and existing employees
✅ Develop, update, and deliver training materials, ensuring alignment with process and business goals
✅ Monitor trainee performance and provide coaching to enhance skills
✅ Collaborate with operations and quality teams to identify training needs
✅ Conduct refresher sessions, upskill agents, and drive continuous learning initiatives
🔹 What We’re Looking For:✔️ Strong understanding of call center training functions (facilitation, content development, and engagement)
✔️ Proficiency in training terminologies and best practices
✔️ Excellent communication and presentation skills
✔️ Ability to assess learning needs and customize training accordingly
✔️ A proactive and adaptable approach to training delivery
📩 How to Apply?If you meet the above criteria and are excited about this opportunity, apply now! Drop your resume at [[email protected]] or DM us for more details.
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