Job Summary

The Call Centre Representative will provide exceptional customer service to patients in a healthcare call centre environment. This role involves handling incoming calls, verifying and updating patient demographic information, screening for program eligibility, scheduling appointments, and managing appointment-related communications. Flexibility to work evenings and weekends is required to meet patient needs.

Key Responsibilities

• Verify and update patient demographic information to ensure accuracy in medical records.
• Screen for program eligibility and gather necessary information for patient care.
• Schedule patient appointments based on medical need and established guidelines.
• Conduct appointment reminder calls, manage reschedules, and handle lab result appointments as assigned.
• Respond to general inquiries and provide accurate information to patients.
• Work flexible hours, including evenings and weekends, to support patient scheduling needs.
• Attend workshops, training sessions, and meetings as needed.
• Perform other duties as assigned by the supervisor.
  
  

Required Qualifications

• High School Diploma or equivalent.
• Minimum of three months of medical office experience or related customer service experience.
• Proficiency in Microsoft Office products, including Excel, Word, and Outlook.
• Bilingual in Spanish (preferred but not required).
  
  

Preferred Qualifications

• One year of medical office experience.
• Experience in community or public health settings.
• Completion of a medical practice management program.
  
  

Critical Success Factors

• Ability to follow instructions and maintain strict confidentiality in compliance with HIPAA regulations.
• Strong customer service orientation with a client-focused approach in all interactions.
• Respect and appreciation for diversity in patient populations.
• Strong reading and writing skills to ensure accuracy in patient records.
• Excellent problem-solving, organizational, and multi-tasking abilities with keen attention to detail.
• Proficiency in Microsoft Office and internet-based applications.
  
  

JR

Education: High School

Skills: medical office,scheduling,bilingual in spanish,multi-tasking,office,customer,medical office experience,hipaa compliance,attention to detail,microsoft,records,customer service,client-focused,problem-solving,eligibility,organizational skills,microsoft office