We are seeking a skilled Call Center Support Agent to provide exceptional support for various business inquiries. The ideal candidate will have 3-5 years of experience in a call center environment, demonstrating strong communication skills and a commitment to customer service.

Responsibilities

• Respond to inbound calls and inquiries from customers regarding services and programs.
• Provide accurate information and assistance in a timely manner.
• Document interactions and follow up on unresolved issues.
• Collaborate with team members to enhance service delivery and address complex inquiries.
• Maintain updated knowledge of policies and procedures.
• Assist with training and mentoring new team members as needed.
• Escalate issues to supervisors when necessary to ensure prompt resolution.
• Adhere to quality assurance standards and service level agreements.

Qualification & Experience

• Bachelor’s degree or equivalent is required
• 3-5 years of experience in a call center or customer service role.
• Familiarity with various services and programs is a plus.
• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using call center software and Microsoft Office Suite.
• Ability to work in a fast-paced environment while maintaining composure.