*Key Responsibilities*:

1. *Customer Interaction*:

- Handle inbound and outbound calls in a timely and professional manner.

- Respond to customer inquiries regarding products, services, billing, or technical issues.

- Provide accurate information and resolve customer complaints effectively.

2. *Problem Resolution*:

- Identify and troubleshoot customer issues, escalating complex cases to the appropriate department when necessary.

- Follow up with customers to ensure their issues are resolved satisfactorily.

3. *Data Entry and Documentation*:

- Accurately log customer interactions, transactions, and feedback in the company's CRM system.

- Maintain detailed records of customer inquiries, complaints, and resolutions.

4. *Product/Service Knowledge*:

- Stay updated on company products, services, and policies to provide accurate information to customers.

- Educate customers on new features, promotions, or updates.

Qualifications*:

- *Experience*: Previous experience in a call center or customer service role is preferred but not required.

-Fresh grads are welcome to apply.