External Job Description And Responsibilities

Job Description and Responsibilities

TeamHealth has ranked three years running as “The World’s Most Admired Companies” by Fortune Magazine and one of America’s 100 Most Trustworthy Companies by Forbes Magazine in past years. TeamHealth, an established healthcare organization is physician-led and patient-focused. We continue to grow across the U.S. from our Clinicians to our Corporate Employees and we want you to join us.

THIS IS A PT REMOTE POSITION

SHIFT: Friday, Saturday, and Sunday 5:00am-1:30pm PST / 8:00am-4:30pm EST

TRAINING: Monday-Friday between the hours of 8am-2pm PST/11am-5pm EST

Job Description Overview

Under Direct Supervision, the Call Center Coordinator provides 24/7 support to the Acute Care Service Facilities nationwide. The Call Center Coordinator is an active that helps facilitates communication between hospitals and providers by triaging and directing calls accordingly.

Essential Duties And Responsibilities

• Acts as liaison between hospital staff, nurses, pharmacies, patients etc. and providers
• Responsible for triaging inbound calls for multiple TeamHealth facilities
• Manage and maintain daily provider schedules for each facility
• Responsible for relaying any daily schedule changes to staff
• Responsible for relaying any schedule process changes to management
• Responsible for relaying updated or new provider contact info to staff and management
• Accurately document inbound/outbound calls
• Accurately enter inbound/outbound calls into appropriate database
• Perform other duties as assigned or requested by management
  
  

Requirements

Requirements

QUALIFICATIONS / EXPERIENCE:

Approximately one year of office experience in a medical setting

Knowledge of Medical terminology preferred

Excellent written and verbal communication and interpersonal skills.

Excellent judgment and decision making skills

Ability to handle stress and conflict well

Ability to work with minimal direction and supervision

Strong attention to detail; ability to work in a team-oriented environment

Supervisory Responsibilities

None

Location

Remote

Working Level

Part-Time

Job Category

Admin-Clerical, Customer Service, Healthcare

LinkedIn

No

Career Builder

Yes

ID

51783BR