Job Description

We are looking for a motivated Call Center Representative to join our team at Comvox Co. As a Call Center Representative, you will be the first point of contact for our customers, providing exceptional support through various communication channels. You will assist customers with their inquiries, resolve issues, and ensure a high level of customer satisfaction.

Department Comvox Co Employment Type Full Time Location Houston, TX Workplace type Onsite Compensation $30,000 - $40,000 / year Reporting To

Key Responsibilities

Responsibilities

• Handle inbound and outbound calls from customers in a professional and friendly manner.
• Address customer inquiries, provide information, and resolve complaints effectively.
• Maintain accurate records of customer interactions, transactions, and feedback.
• Meet performance goals related to customer satisfaction, response time, and call resolution.
• Collaborate with team members and supervisors to improve service quality.
• Follow company protocols and guidelines to ensure compliance with policies.
• Work with various internal departments to resolve customer issues.
  
  

Skills, Knowledge and Expertise

Skills

• Excellent communication and listening skills.
• Strong problem-solving and decision-making abilities.
• Ability to work efficiently in a fast-paced environment.
• Proficiency in computer systems and data entry.
• Patience and empathy when dealing with customers.
  
  

Benefits

Benefits:

• Competitive salary.
• Opportunities for career growth and advancement within the company.
• Health and wellness benefits.
• Paid time off (PTO) and holiday pay.
• Training and development programs.
• Friendly and supportive work environment.
  
  

About Singnala

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

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