Call Center - Customer Service - Outbound Calls, Appointment Scheduler

Location: Fresno

Job Type: Contract Role- 5 to 6 months

About the Role: We are looking for a detail-oriented and customer-focused Call Center Scheduler to join our team. In this role, you will be the first point of contact for customers, handling inbound and outbound calls, scheduling appointments, and providing top-notch customer support.

Key Responsibilities:

• Make outbound calls to confirm, reschedule, or follow up on appointments.
• Answer inbound calls and schedule appointments.
• Handle a high volume of calls efficiently and professionally.
• Provide excellent customer service and support to all callers.
• Maintain accurate records of all interactions and appointments.
• Collaborate with other team members to ensure smooth operations.

Qualifications:

• Experience in customer service, scheduling, or call center roles is a plus.
• Comfortable making a high volume of outbound calls.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment.
• Tech-savvy and adaptable to new software.

How to Apply: Please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for this role.