Job Title: Call Center Representative

Location: Dallas, TX

Company: Unilux Brand

Job Description

Unilux Brand We are seeking a motivated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our valued customers, playing a crucial role in delivering exceptional service and ensuring customer satisfaction. You will handle a variety of inquiries related to our products and services, guiding customers through their questions and concerns with patience and professionalism.

Department Unilux Brand Employment Type Full Time Location Dallas, TX Workplace type Onsite Compensation $36,500 - $43,000 / year

Key Responsibilities

• Manage incoming calls and customer inquiries efficiently
• Provide accurate information about products and services to customers
• Resolve customer complaints in a professional and timely manner
• Document customer interactions and transactions in the system
• Follow up on customer inquiries when necessary
• Assist in identifying and implementing process improvements
• Maintain a positive, empathetic, and professional attitude at all times
  
  

Skills, Knowledge and Expertise

• High school diploma or equivalent; associate or bachelor's degree preferred
• Proven experience in a customer service or call center role
• Excellent verbal and written communication skills
• Strong problem-solving abilities and customer-oriented mindset
• Ability to work in a fast-paced environment with changing priorities
• Familiarity with CRM systems and practices is a plus
  
  

Benefits

• Comprehensive health, dental, and vision coverage
• Paid time off, including vacation and sick leave
• Retirement savings plan with employer contributions
• Employee wellness programs and mental health support
• Professional training and development opportunities
  
  

About Singnala

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

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