Job Title

Call Center Representative

Location: Dallas, TX

Job Type: Full-time

Department: Customer Service

Reports To: Call Center Agent

Job Summary

We are seeking a dedicated and enthusiastic Call Center Representative to join our customer service team. In this role, you will serve as the first point of contact for customers, addressing their inquiries and providing assistance in a professional and efficient manner. You will be responsible for handling a high volume of incoming calls, ensuring customer satisfaction and resolving issues in a timely manner.

Key Responsibilities

• Answer incoming calls promptly and professionally
• Assist customers with inquiries regarding products and services
• Resolve customer complaints and issues effectively
• Document customer interactions in the database
• Provide accurate information about account statuses and transactions
• Follow up on customer issues to ensure resolution and satisfaction
  
  

Qualifications & Skills

• High school diploma or equivalent
• Proven experience in a customer service role, preferably in a call center
• Excellent verbal communication skills
• Strong listening skills to understand customer needs
• Ability to handle difficult situations with empathy and professionalism
• Familiarity with CRM systems and call center technologies is a plus