Operations Manager – Customer Delivery (Call Center Model)

Are you a seasoned leader with a passion for customer service? This role could be your next challenge.

Key Responsibilities

• Manage and enhance call center operations, ensuring efficient customer service and support.
• Set and monitor key performance metrics, including call resolution and customer satisfaction.
• Lead, train, and develop customer delivery team members.
• Improve customer delivery processes through technology and process optimization.
• Provide actionable insights based on regular reporting and data analysis.
• Ensure compliance with company policies, travel regulations, and SLAs.
• Partner with cross-functional teams to resolve customer issues and enhance service delivery.
  
  

Requirements

• 5+ years in call center operations with expertise in corporate travel or SaaS.
• Strong data analysis skills and experience with reporting tools.
• Leadership skills and a customer-first mindset.
  
  

Ready for your next step?

Apply now to lead a dynamic team and shape the future of customer service.

Skills: reporting tools,leadership,call center administration,customer service,call center operations,data analysis,travel,process optimization,saas