Call Center Customer Service Professional - II - Data Entry

Location: Alpharetta, GA (Hybrid – 8 in-office days/month)

Shift: 8 hours/day, Mon–Fri, 7:00 AM – 7:00 PM (business hours)

Responsibilities:

• Handle business finance operations tasks including wireless profile creation and updates.
• Process transactions in systems like WFM, ACSS, ECPD, and OneSource.
• Validate documents for compliance, troubleshoot requests, and ensure accurate data entry.
• Make outbound calls to customers for resolution and process clarification.
• Maintain high quality and productivity standards in a fast-paced environment.

Qualifications:

• Bachelor’s degree or 3+ years of customer service experience.
• Strong communication, attention to detail, and multitasking ability.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Experience in a high-volume, data-driven environment preferred.

What you didn’t know about us:

• Competitive salary
• Health, Dental and Vision Benefits
• Long-Term growth potential
• 401k
• With this position, you will get the opportunity to work with a game changing client and further advance your already valuable experience in the telecom industry!

We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!

We are Collaborators. You’ll be working with a wholly owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.

We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!