Job Opening: Call Center Customer Service AgentCompany: Style NetboxLocation: Santa Ana, CASchedule: Monday to Friday, 8-hour shiftsSalary: $16.00 - $21.00 per hour

About Us:At Style Netbox, we believe that every brand is a canvas waiting to be transformed into a masterpiece. We’re not just a marketing agency; we’re your creative partners on a journey to redefine your brand’s potential. With a fusion of artistry and strategy, we weave stories that captivate, designs that inspire, and strategies that propel your business forward.

About the Role:We are currently seeking a Call Center Customer Service Agent to join our growing team. In this role, you will be the first point of contact for our customers, ensuring that their questions are answered, concerns are resolved, and expectations are exceeded. This position is ideal for someone who enjoys helping others, is a strong communicator, and thrives in a fast-paced environment.

Key Responsibilities:

Answer incoming customer calls and respond to inquiries in a professional and courteous manner

Resolve customer complaints, provide appropriate solutions, and follow up to ensure resolution

Maintain customer records by updating account information in our database

Provide accurate, valid, and complete information by using the right methods/tools

Escalate unresolved issues to the appropriate departments

Meet performance targets for call handling time, customer satisfaction, and resolution rate

Qualifications:

High school diploma or equivalent; some college is a plus

Prior experience in customer service, preferably in a call center setting

Excellent communication and interpersonal skills

Basic computer literacy and ability to navigate multiple systems simultaneously

Strong problem-solving skills and a positive attitude

Ability to stay calm and patient when dealing with difficult customers

Benefits:

Competitive hourly pay

Paid training and ongoing support

Opportunities for internal growth and career advancement

Friendly and team-oriented work environment

Paid time off and company-recognized holidays

Employee discount programs and occasional team events

If you enjoy connecting with people and making a difference in their day, apply now to join Style Netbox as a Call Center Customer Service Agent!