Position Overview

We are seeking a highly motivated and dedicated Call Center Customer Service Agent to join our growing team. In this fast-paced environment, you will play a pivotal role in ensuring customer satisfaction by providing exceptional service and support to our clients. As a Call Center Customer Service Agent, you will be the first point of contact for customers regarding their inquiries, issues, and general information about our products and services.

Salary Range: $15.50 - $25.00 yearly

Location: Cincinnati, OH

Department Communiboost Employment Type Full Time Location Cincinnati, OH Workplace type Onsite Compensation $15.50 - $25.00 / hour

Key Responsibilities

• Handle incoming customer calls and provide accurate information about products and services.
• Resolve customer issues and complaints in a timely and professional manner.
• Maintain a positive and professional attitude during all customer interactions.
• Process orders, returns, and exchanges according to company policies and procedures.
• Document customer interactions and update account information in the database accurately.
• Collaborate with team members and management to improve customer service processes.
  
  

Skills, Knowledge and Expertise

• High school diploma or equivalent required; associate’s degree or higher preferred.
• Previous experience in a call center or customer service role is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a keen attention to detail.
• Proficient in using computer systems and navigating multiple software applications.
• Ability to work in a fast-paced environment and handle a high volume of calls.
  
  

Benefits

• Health, dental, and vision insurance
• 401(k) plan with company match
• Paid time off and holidays
• Professional development and training opportunities
• Collaborative and innovative work environment
  
  

If you’re a detail-oriented professional with strong data management skills, we’d love to have you join our team. Please submit your resume and a brief cover letter explaining your interest in the role.

About Singnala

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

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