DelonApps is seeking to hire Call Center Agents in Ipaja, Lagos, and Ibara, Abeokuta, for a leading financial company in Nigeria.

Interested candidates must possess good speaking skills with a minimum of a bachelor’s degree or HND. Candidates must also be able to speak 1 indigenous language.

Salary is negotiable.

To apply, kindly send your CV with the subject “Call Center Agent – Ipaja, Lagos" to [email protected]

Job Type: Full-time

Location: Ipaja, Lagos State

Responsibilities

• Manage large amounts of incoming phone calls.
• Generate sales leads.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call-handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution.

Requirements

• Minimum of a bachelor’s degree or HND.
• Possess good speaking skills.
• Minimum of 6 months experience in a similar role is preferred.
• Must also be able to speak at least one indigenous language.
• Must reside in Ipaja Lagos, or Ibara Abeokuta.