At Bright Bridge Group, we are dedicated to providing exceptional customer service while fostering a positive, inclusive, and supportive work environment. Our mission is to deliver high-quality solutions and create long-lasting relationships with our customers. We value teamwork, innovation, and a customer-first mindset. Join us, and you'll be part of a forward-thinking company committed to personal and professional growth.
Are you passionate about helping others and providing excellent customer service? We are looking for a friendly and motivated
Call Center Agent to join our team in Cincinnati, OH! If you thrive in a fast-paced environment, enjoy problem-solving, and love making a difference, we want you to be part of our team!
Key Responsibilities:
- Answer inbound calls and assist customers with inquiries, issues, and product or service information
- Provide exceptional service by addressing customer concerns, troubleshooting, and offering appropriate solutions
- Process orders, returns, and exchanges while ensuring a positive experience for the customer
- Update and maintain accurate customer records in the database
- Handle a high volume of calls while maintaining professionalism and patience
- Collaborate with other departments to resolve customer issues effectively
- Meet and exceed individual and team performance goals
- Follow up with customers to ensure satisfaction and resolve any outstanding concerns
Qualifications:
- High school diploma or equivalent (college degree is a plus)
- Previous experience in customer service or call center is preferred
- Strong verbal and written communication skills
- Excellent problem-solving abilities and attention to detail
- Ability to remain calm and courteous in high-pressure situations
- Proficiency in using computer systems, CRM software, and Microsoft Office Suite
Why Join Us?
- Competitive salary and benefits package
- A supportive and collaborative team environment
- Opportunities for career growth and advancement
- Paid training to set you up for success
- Employee discounts and perks
If you’re ready to make an impact, provide outstanding customer experiences, and join a company that values its employees, apply today!
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