JobID: 210617311 Category: Account Service JobSchedule: Full time Posted Date: 2025-04-23T13:24:38+00:00 JobShift: : Help us be better partners to our internal and external clients. Drive meaningful process improvement projects to build better efficiency within the Global Banking Client Onboarding & Service teams. As a Business Transformation & Process Intelligence Consultant within the Commercial & Investment Bank, you will be supporting projects from end-to-end to automatically discover business processes and perform data-driven analytics. The key success factor will be to have a "transformational" mindset, the ability to work with digital tools and to use data for our transformational efforts. Job Responsibilities * Facilitate Digital Process Discovery projects across the Commercial & Investment Banking Global Banking division businesses * Assist leadership with the scoping of new projects * Facilitate kick-off meetings with business leads and business users * Facilitate digital discovery sessions with business users & perform data validation * Perform big-data analysis, leveraging process and task mining capabilities * Develop comprehensive process assessments in conjunction with key stakeholders and business partners * Socialize Digital Process Discovery results with stakeholders across the organization * Work with direct management to help develop innovative Process Intelligence solutions * Assist in developing content to periodically update management, leadership and stakeholders across LOBs on roadmap, delivery milestones and change management Required Qualifications, capabilities and skills * 3+ years of experience in financial services, consulting, technology or related discipline * Experience with process discovery, re-engineering processes, end-to-end process mapping, diagnosing business imperatives and driving change * Experience with process excellence standards * Ability to partner with broad range of internal teams, especially business, product and technology, across the organization to achieve results * Strong verbal, written communications and presentation skills - ability to articulate and tell a story using facts and data Preferred qualifications, capabilities and skills * Experience with Process and Task Mining tools, such as UiPath or Signavio * Consulting background * Knowledge of Python, RPA, Alteryx and Tableau a plus, but not required * Demonstrated understanding and knowledge of the financial industry, products and operations Final Job Grade and officer title will be determined at time of offer and may differ from this posting. Some travel required (10%) to visit clients and internal partners. Please note this role is not eligible for employer immigration sponsorship.