Senior Business Systems Analyst / Trainer Employment Type: Remote Hybrid (3 days onsite) Annexa Inc. is currently supporting DC's Department of Child and Family Services implementation of a new Comprehensive Child Welfare Information System. We are looking to expand our team in support of the Districts goals of developing a more data centric, user friendly, and highly efficient application for the agency. Annexa is currently seeking a Senior Business Systems Analyst / Trainer that will be responsible for developing business process flow diagrams, supporting Product Owners in creating user stories & acceptance criteria, & collaborating with various stakeholders to capture business requirements. Responsibilities: Business analysis and process mapping Develop comprehensive business process flow diagrams (i.e., process maps / flow charts) to document and visualize key processes and workflows. Collaborate with Product Owners to gather requirements and translate them into user stories and acceptance criteria, ensuring clear communication and alignment between stakeholders. Engage with Functional CRM consultants and CRM Developers to understand workflow intricacies and provide valuable insights for system enhancements. Act as a liaison between business users and technical teams, bridging the gap to ensure the successful communication of requirements and product vision. Training and organizational change management During the process of creating business process flow diagrams, make note of major changes that will require training and organizational change management support Create training materials, including user guides, videos, and other instructional resources, to facilitate user onboarding and ongoing system support. Collaborate with cross-functional teams to maintain knowledge base portals such as Confluence, AzureDevOps, and SharePoint, ensuring that information is up-to-date, organized, and easily accessible. Conduct hands-on end-user training on Dynamics 365, ensuring users are equipped with the knowledge and skills necessary to utilize the system effectively. Stay updated on industry trends, best practices, and emerging technologies related to business analysis and CRM systems, proactively recommending improvements and innovative solutions. Required Skills: 11-15 yrs. BA experience 11-15 yrs. requirements gathering and documentation 11-15 yrs. MS Office/PowerPoint experience 5 Years Developing training materials, including user guides, videos, and other instructional resources, to facilitate user onboarding and ongoing system support 5 Years Proven experience as a Business Analyst, specifically in developing business process flow diagrams, user stories, and acceptance criteria 5 Years Business Process and workflow/data flow design (i.e., process maps / flow charts) AND IMPLEMENTATION At least 1 Year Experience in Child Welfare Agency and/or Health & Human Services Agency Desired Skills: 3 Years Experience working with Knowledgebase portals such as Confluence, AzureDevOps, and SharePoint 5 Years Project management skills with the ability to prioritize tasks and meet deadlines 3 Years Hands-on end-user training on Dynamics 365