Job Summary:

Key Responsibilities:

Business Requirements Gathering:

• Work closely with technical product owners, IT resources, and stakeholders across departments to understand business needs, processes, and objectives.
• Conduct interviews, workshops, and document analysis to gather detailed requirements for new systems or system enhancements.
• Work with architects, developers, and DevOps engineers to design solutions, validate feasibility, and ensure scalability.

System Analysis and Design:

• Analyze existing systems and workflows to identify gaps, inefficiencies, or areas for improvement.
• Develop and document functional specifications, system design requirements, and workflow diagrams.
• Work with IT teams to ensure that system designs meet business requirements and technical standards.

Project Implementation:

• Support project planning by developing timelines, defining project scope, and estimating resources.
• Collaborate with project managers, developers, and other team members during the implementation phase.
• Conduct system testing, including functional, regression, and user acceptance testing (UAT), to ensure system changes meet quality standards.

Stakeholder Communication and Support:

• Act as a liaison between IT teams and business units, ensuring clear communication and understanding of system requirements and constraints.
• Provide training and support to end-users, helping them understand system functionalities and maximize the system’s value.

Data Management and Reporting:

• Collaborate with data teams to ensure accurate data integration, reporting, and business intelligence.
• Develop and maintain reports and dashboards that support business decision-making. Continuous Improvement:
• Stay updated on industry trends, best practices, and emerging technologies
• Proactively identify opportunities for process improvement and lead initiatives to optimize Quality Assurance C UAT Leadership:
• Define and enforce acceptance criteria for features and user stories to ensure high-quality deliverables.
• Collaborate with the QA team to develop comprehensive test plans, perform acceptance testing, and ensure product readiness.
• Lead user acceptance testing (UAT) sessions, ensuring that product features meet business and technical requirements.

Product Launch C Post-Launch Support:

• Coordinate product releases, working closely with release management, DevOps, and support teams.
• Monitor and track the performance of product features post-launch and implement necessary improvements.
• Provide post-release support to address technical issues and feedback from users and stakeholders. Compliance, Risk and Compliance:
• Ensure that all business applications comply with industry regulations and internal security standards, including SOX, PCI-DSS, and other financial sector regulations.
• Work with the cybersecurity team to ensure applications are secured against potential threats and vulnerabilities.
• Develop and implement procedures for regular audits, risk assessments, and disaster recovery plans for critical applications.

Qualifications:

• Bachelor’s degree in information technology, Business, or related field.
• 3-5 years of experience as a Business Systems Analyst or in a similar role.
• Proficiency in business analysis tools (e.g., Microsoft Visio, Lucid chart) and familiarity with project management software (e.g., ADO, Jira, Asana).
• Strong Root Cause Analysis skills
• Strong understanding of business processes and ERP/CRM systems.
• Excellent problem-solving, analytical, and communication skills.
• Experience with SQL and data visualization tools a plus.
• Insurance domain knowledge preferred.

Key Competencies:

• Analytical Thinking: Ability to understand complex business needs and translate them into technical solutions.
• Communication Skills: Proficient in conveying technical information to non-technical stakeholders and vice versa.
• Project Management: Skilled in planning, organizing, and managing resources to bring about successful project completion.
• Adaptability: Open to learning and adapting to new systems, technologies, and business
• Ability to work independently but in a collaborative manner
• Ability to handle complex aspects of the projects
• Work with cross functional teams
• 5+ years of related experience

About Company –

QualiZeal is North America's Fastest-growing Independent Digital Quality Engineering services company with a global head count of 500+ Quality Engineering & Software Developers . We have implemented Quality Engineering and Test Automation engagements for small, medium and large companies. Trusted by 40+ Global enterprises, QualiZeal has delivered over 200 successful projects earning client NPS score of 85. QualiZeal's dedication, expertise, and ability to deliver the right solutions at a fast pace is recognized by customers and partners. We were recognized as "The Fastest Growing Digital Quality Engineering Services Company" at the 2022 Global Choice Awards.

With a diverse portfolio for all your Quality Engineering service needs, we offer customized solutions ensuring the best outcomes. Our expertise includes Quality Engineering, Digital Engineering, Advisory and Transformation, and Emerging Technology Testing. Using AI and ML-powered predictive capabilities, we accelerate the testing process by 3x and reduce the cost of testing by 4x. Our customized services and solutions are designed to ensure higher quality applications to meet your business and marketing demands. Our specialized and customized services include – Software Test Automation, Software Performance Testing, Mobile App Testing, Functional Testing, Process Automation, Agile Testing, and Accessibility testing.

Awards and Certifications -

• Great Place To Work Certified (GPTW).
• Economic Times Excellence Award 2023
• NASSCOM Member
• The 2022 Global Choice Award
• ISO 13485 2016 and ISI 90012015