Location: Salt Lake City, UT / Austin, TX / US-Remote(once the office reopens - resources should be onsite for any of the listed locations) Duration: long term Rate: Market rates. Business Systems Analyst Job Summary: This role will define and lead the access control compliance strategy for our customer relationship management software applications used by the eBay Customer Experience Team. As an integral member of the Access Control Compliance Team, you will run a quality and auditing program to ensure compliance and risk mitigation in permissions administration according to eBay Information Security policy. You will also partner with internal and external auditing agencies as they execute monitors and test controls against our team's access procedures, define and plan for compliant permissions control in CRM software development cycles, and create and own data governance processes to ensure compliance to policies that protect eBay's information assets. Job Responsibilities Author and lead procedural controls for access administration within customer support applications to ensure compliance with Information Security policies. Conduct audits and assessments against those procedural controls. Partner with other regulatory offices and Information Security to conduct the audits initiated by those organizations and devise procedures to ensure we comply with applicable laws, rules, and industry standard methodologies. Consult and direct strategy on software development decision making to ensure alignment and compliance with security standards and to enable role-based access management Perform user base and permissions administration in customer support platform applications as well as design for administration. Validate that risk management policies and procedures are satisfied for vetted use cases, and that benefit derived from the use case outweighs the use case risk Manage Access Policy documentation, upkeep, reviews approvals Provide guidance on established access strategies, policies, and appropriate controls Coordinate and review access use cases with appropriate teams and facilitating approval with Product/Domain Owners Job Requirements Must be located in Salt Lake City or Austin Experience working with SOX controls, including process, auditing, documentation and reporting[CB1] Ability to form strong working relationships Strong conflict management skills Excellent written and verbal communication skills Experience working across global locations on a global team Pro-active strategist & self-starter, able to work using own initiative with minimal supervision managing numerous concurrent projects Strong technical capability for understanding numerous complex software integrations across an applications platform CISSP certification preferred CISA certification preferred 4+ years experience in GRC (Governance, Risk & Compliance) including access control 2+ years of experience in CRM or Customer Service system administration preferred BA or BS degree or relevant work experience