Cost Center Information Systems Scheduled Weekly Hours 40 Work Shift First Shift (United States of America) Shift & Status Who Are We? We at Pine Rest believe in the power of healing and that everyone in our community has the right to expert care for mental health and substance use disorders. We are much more than just the third largest non-profit behavioral health system in the country, our 220-acre main campus, and our network of clinical sites across Michigan. We are a tight-knit community of healers who witness the impact of our life-changing work each day. Each day, we are closing the gaps in access to care. We are innovating through leading-edge research, testing, programs, and treatment modalities that others replicate across the country. Our services include a state-of-the-art psychiatric urgent care center and a soon-to-be-built pediatric behavioral health center, outpatient, inpatient, partial hospitalization (day programs), assessment and testing, residential, addiction treatment and specialty services such as crisis response, employee assistance programs, forensic psychiatry and psychology, and neuromodulation. On-the-job educational programs for nurses, psychologists, advanced practice providers, psychiatrists, and chaplains are equipping the next generation of care providers. We are passionate about serving and are honored to be a part of this incredible work. Position Summary: The Business Systems Analyst’s role is to elicit, analyze, specify, and validate the business needs of stakeholders, which includes both customers and end users. This includes gathering and compiling user requirements to understand the technology solutions they need. The Business Systems Analyst will also apply proven communication, analytical, and problem-solving skills to help the business make good technology decisions. The Business Systems Analyst will play a pivotal role in ensuring IT’s understanding of business requirements and must demonstrate excellent customer service and have enthusiasm about the program and the Pine Rest organization. Principal Duties and Responsibilities: Collaborate with project sponsors to determine project scope and vision. Clearly identify project stakeholders and establish user classes, as well as their characteristics. Conduct interviews to gather user requirements via face to face meetings, questionnaires, surveys, site visits and other methods. Identify and establish scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics. Work with stakeholders and project team to prioritize collected requirements. Research, review, and analyze the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes. Assist in conducting research on software and hardware products to meet agreed upon requirements and to support purchasing efforts. Participate in the QA of purchased solutions to ensure features and functions have been enabled and optimized. Participate in the selection of any requirements documentation software solutions that the organization may opt to use. Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards. Develop and utilize standard templates to accurately and concisely write requirements specifications. Translate conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers/project team. Create process models, specifications, diagrams, and charts to provide direction to developers and/or the project team. Develop and conduct peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted. Assist with the interpretation of user requirements into feasible options, and communicating these back to the business stakeholders. Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary. Communicate changes, enhancements, and modifications of business requirements– verbally or through written documentation – to project managers, sponsors, and other stakeholders so that issues and solutions are understood. Monitor the selected technology over the product lifecycle to ensure it continues to meet stakeholder’s needs. Implement change management processes to updates and enhancements. Ensure technology solutions are kept in a supportable model. Maintain up to date documentation. Work collaboratively with other IS team members in supporting the technology. Provide guidance and/or instruction to staff members. Responsible to uphold the healing ministry of Christ through relationships that honor integrity, stewardship, empowerment, the promotion of diversity and professional excellence. Must maintain annual training and demonstrate competency in the required programmatic training. Performs other duties or functions as assigned. Additional Principal Duties and Responsibilities the Salesforce Administrator Create and implement changes to Salesforce applications, objects, fields, processes, flows, validation rules, approval processes, email alerts, advanced formulas, page layouts, record types, and Lightning pages. Design, build, test, document, and deploy high-quality and scalable business solutions on the Salesforce.com (SFDC) platform based on industry best practices and business needs Develop and maintain effective documentation on configuration changes, integrations, and processes. Handle user inquiries and enhancement requests logged as support tickets, resolving issues or escalating them to appropriate subject matter experts when necessary. Support the integration of managed packages (external systems) with Salesforce. Support project delivery through the adoption and support of Agile project management methodologies. Collaborate with matrix partners and stakeholders to communicate findings and raise issues to management. Ensure data validity, accuracy of deliverables while adhering to compliance policies and procedures The Salesforce Administrator will also be the primary analyst on the Business Systems team to support and maintain other Salesforce-like software system(s), such as Freshservice. Supervisory Responsibilities: None Required/Desired Qualifications: Education, Training, and Experience: College diploma or university degree in the field of business administration, computer science, finance, or information systems or three to five years’ work experience in a healthcare setting. Bachelor’s Degree or above preferred. Salesforce administration experience – 2-4 years Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development. Experience working in a team-oriented, collaborative environment. Specific skills, knowledge, and abilities: Ability to provide care/service within the scope of: Holding a conviction to express Christ’s love and compassion to recipients of services, coworkers, and surrounding communities through integrity, stewardship, empowerment, the promotion of diversity, equity, inclusion, and professional excellence. Ability to provide culturally inclusive care with a wide range of individuals in a diverse community setting. The candidate may be required to have a valid Michigan driver’s license and ability access to access Pine Rest Transportation Vehicles for the performance of job duties. Ability to create systematic and consistent requirements specifications in both technical and user-friendly language. Exceptional analytical and statistical skills with the ability to apply them to systems issues and products as required. Clear understanding of product management and market placement. Demonstrated project management skills and project management software skills, including planning, organizing, and managing resources. Understanding of and embracement of Agile Project Management methodologies. Understanding of application development, software development life cycle concepts, and relational databases Working knowledge of network and PC operating systems. Working knowledge of current network hardware, protocols, and standards. Extensive experience with the organization’s core software applications. Excellent understanding of the organization’s goals and objectives. Excellent analytical, mathematical, and creative problem-solving skills. Excellent listening, interpersonal, written, and oral communication skills. Strong customer service orientation.