JOB TITLE: Business Support Manager - Banking Operations, BCB

SALARY: £59,000 - £73,000

LOCATIONS: Edinburgh, Glasgow, Birmingham

HOURS: Full-Time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

About This Opportunity

We have a fantastic new opportunity as a Business Support Manager in our Bank Operations team. You'll provide comprehensive business support to the Banking Operations Managing Director and Senior Leadership Team to achieve business objectives.

We're seeking a strong communicator with keen attention to detail who can work creatively and independently at pace across our organisation. This is an influential role that will give you the chance to make a tangible and valuable contribution to our teams and in turn to our customers. You'll thrive in a customer and colleague focused business, be naturally proactive and will play a leading role in our performance and the evolution of our culture.

Banking Operations is a key part of the Business & Commercial Banking (BCB) Chief Operating Office and also supports our Corporate & Institutional Banking (CIB) division.

Our teams set up and service banking products for a wide range of customers from the smallest Sole Trader to the largest Financial Institutions. We're going through a time of significant change as we improve our processes, our services, our operating model and continue to skill our colleagues to support customers now and in the future. We have a substantial transformational change agenda in play as we modernise customer service and there is lots more to come. If successful in this role you'll be in the thick of the action giving you the chance to learn and personally develop yourself whilst supporting the leadership team.

The core responsibilities include:

• Support or assume responsibility for agreed change projects, coordinating plans and resources to achieve agreed results and continuous improvement within the required time, cost and quality parameters.

• Oversight of business unit compliance to policy and process including financial targets (FTE, travel, training), conduct and relevant governance. This includes production of packs and facilitation of SLT forums and timely information and analysis to inform business decisions and optimise business results

• Shape and drive the colleague experience, leading all communications, SLT site visits, feedback and action plans, welcome/induction packs, presentations and supporting talent and succession planning

• Co ordinate for Banking Operations on property, representing our business in relevant forums and engaging with key partners on hybrid and future ways of working and strategic workforce planning

• Identify, review, evaluate and mitigate potential risks ensuring adherence to relevant risk policies and frameworks or to ensure compliance with internal/external regulations

• Establish and build close working relationships with partners across BCB, CIB, and the wider Group as necessary

• Provide insightful information, guidance and advice to influence business decisions which enables business area to gain a full understanding of the implications linked to their decisions

What You'll Need

• Natural communicator, articulate relationship builder

• Resilient in a dynamic environment.

• Discreet and trusted advisor, with confidence in own ability and judgement.

• Very strong organisational skills; thrives in ambiguity and able to balance multiple priorities.

• Strong written and presentation preparation skills and ability to digest data and summarise in a clear and concise way, tailoring to specific audience.

• A creative approach, bringing new ideas and ways of working to the table.

And Any Experience Of These Would Be Really Useful

• Strong Financial Services experience

• Experience working in a Business support or similar role

• Demonstrable Senior Stakeholder management

About Working For Us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern.

We're proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role.

We also provide reasonable adjustments throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you'd like an adjustment to the recruitment process just let us know!

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days' holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

This is a once in a career opportunity to help shape your future as well as ours. Join us and grow with purpose. 🚀