Summary Of The Job

The Business Support Associate plays a key role in managing claims, insurance operations, and finance-related tasks while providing support in customer service, general affairs, and procurement. This role requires strong attention to detail, coordination skills, and the ability to liaise effectively with internal teams and external partners.

Responsibilities

Claims Management:

• Handle all product claims for Qoala Partnership
• Handling claims from the initial notification until it is approved by the Insurance Company
• The said claim handling can be in the form of:
• Examination of all claim supporting documents before being sent to the insurance
• Monitor the claim process from start to finish
• Maintain SLA of Insurance
• Handling claim appeal to Insurance Company
• Ensuring Report Claim on daily basis
  
  

Insurance Operations:

• Policy closing to insurance partner (submit quotation, data checking, etc)
• Bridging the communication between sales team to Insurance Partners
  
  

Finance Operations:

• Record daily transactions, invoices, tax payments
• Manage accounts receivable
• Keep records of invoices and tax payments
• Identify and address account discrepancies
  
  

Additional Supports:

• Provide support in other areas: customer service, office GA & procurement
  
  

Requirements

• 2-4 Years in claim position/ customer support/ customer service
• Diligent
• Used to fast phase working environment
• Staying in Manila