Volvo Bus

Business Support Apprentice

Location: Warwick – Hybrid (Minimum 60 % in the office)

Salary Up To £22,000 Depending On The Experience

Our new Volvo Electric Buses are growing in the marketplace, it is a hugely exciting time to join our team. As a Business Support Apprentice, you will play a pivotal role in supporting the wider business and contributing to the success of our electric bus venture. In this role, you will be responsible for ensuring efficient administration processes, as well as building strong relationships with internal and external stakeholders.

Whether you're a career switcher, a recent school leaver, or someone ready for a new challenge, we are looking for enthusiastic and curious individuals. We want someone who is not afraid to ask questions and is eager to learn the ropes of Service Market administration.

You will be joining an established team and working towards a Business Administration: Level 3 Apprenticeship. You’ll have time and support to complete training and assignments, with the opportunity to apply your learning and make a real impact.

What We Have To Offer

• Professional growth and development: Unlock your potential through various training and development opportunities.
• Employee Assistance Programme: Take advantage of our wellness, mindfulness, and counselling services to support your overall well-being.
• Generous holiday allowance: Start with 25 days and watch it grow to 30 days with length of service, plus bank holidays.
• Discounts on various purchases: Enjoy savings on shopping vouchers, cinema tickets, holidays, and travel.
• Fitness perks: Access MyGymDiscounts and MyActiveDiscounts. Make use of our on-site gym.
  
  

Who Are You?

This is a fast-paced role where you will work on delivering administration tasks to a very high standard. You will have excellent attention to detail and work with the highest level of integrity. Being a small team, teamwork is essential, and you will be willing to support your colleagues during periods of heavy workloads.

You are eager to develop your communication skills and are happy to pick up the phone to solve problems and engage with stakeholders. You will have excellent verbal and written communication skills, with the ability to work effectively and systematically to meet tight deadlines.

Ideally, you will have a minimum of 5 GCSEs at Grade 4/C or above including Maths, English and a knowledge of Microsoft Office products.

Who You Will Be Working With

You'll be a vital member of the Service Market team, shadowing the Service Market Co-ordinator and reporting directly to the Volvo Bus Service Manager.

As a Business Support Apprentice, you will be taking ownership of the administration of all aspects of Bus Service Market. You will be working closely with all Bus Service Market Members & you will be joining a hardworking and busy team who enjoys meeting targets and having fun at the same time.

Outside of the direct team, you’ll work with a range of key stakeholders—including Tech Tool users, Volvo Dealers, Area Service Managers, Head Office, Sales Administration, and Business Control—playing a vital role in supporting the wider business.

Responsibilities In The Role

• Tech Tool Diagnostic equipment – Ordering equipment, obtaining access for end users, liaising with end users with queries, invoice queries
• Warranty Claims – Assist the Warranty Manager in processing claims using Volvo Aftermarket systems. You will learn all aspects of the Claim handling process and will be able to answer queries from Volvo dealers as required
• Contract Claims and processes – Assist the Service Market Co-ordinator in claim handling, Contract quotes, raising of Contracts. You will also support in the system upgrade.
• Volvo Connect Administration – Order Services required for vehicles via Telematic Order Form (TOF), request and maintain user requests, answer queries from end users as required
• Volvo Bus Campaigns – Support team members in contacting customers affected by Safety Recalls, Follow Up with customers and create reports on request using established systems
• Technical team support – MS to advise
• Providing timely and accurate support to the Service Market team
  
  

Join the Volvo Group today and be part of a leading global organisation! If you know someone who would excel in the Business Support Apprentice position at Warwick, we encourage you to refer them or share this opportunity with them!

All Volvo Group job adverts are advertised for a minimum of 10 working days from the posting date.

Internal Applications

Please reach out to Talent Acquisition Partner, Kieren McAndrews.(PLEASE DO NOT EMAIL CVs, all applications have to be submitted via the Volvo Careers website )

We value your data privacy and therefore do not accept applications via mail.

Who We Are And What We Believe In

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.

At Volvo Buses you join one of the world’s leading providers of sustainable people transport solutions. What we do affects millions of people around the world: passengers, drivers, customers; in fact, entire cities and countries. This job gives you the opportunity to work with the future of people transportation and infrastructure. We have a strong culture of working together to help each other, sharing knowledge and experience. Together, we shape the world we want to live in.