The Business Support Analyst plays a critical role in providing comprehensive assistance to the COO and the Business Continuity Manager. This position is responsible for tracking and reporting on Objectives and Key Results (OKRs) and supporting the management and execution of business continuity program strategies. The ideal candidate possesses strong analytical skills, a proactive mindset, and the ability to collaborate effectively across various functions.

Responsibilities:

Business Continuity Program Support

• Collaborate with the Business Continuity Program (BCP) Manager to develop an administrative support model for the Business Continuity Program.
• Monitor and update BC Plans in coordination with Business Coordinators across various business lines to reflect changes in the operating environment.
• Document and report on business continuity exercises and incidents.
• Manage the administration and maintenance of the firm’s emergency call notification tool.
• Conduct quarterly firm-wide automated call notification testing and maintain the emergency communication platform.
• Provide administrative support for staff training and awareness sessions related to business continuity.

OKR Management and Tracking

• Support the COO in setting, tracking, and managing team OKRs.
• Partner with cross-functional teams to gather relevant data and performance metrics to measure OKR progress.
• Prepare regular reports, dashboards, and presentations on OKR outcomes.
• Assist in evaluating OKRs at the end of each cycle to identify areas for improvement.

Strategic Initiatives and Operational Support

• Assist with strategic initiatives, ad-hoc research, and analysis to support key decision-making and operational excellence.
• Perform additional tasks and duties as assigned.

Qualifications

• Bachelor’s degree from an accredited university.
• A minimum of 3 years of business analyst experience, preferably in financial services.
• Strong analytical and problem-solving skills with the ability to interpret data and provide actionable insights.
• Exceptional organizational skills with the ability to manage multiple tasks simultaneously.
• Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and familiarity with business intelligence tools (e.g., Power BI, Tableau).
• Excellent written and verbal communication skills with the ability to engage with stakeholders at all levels.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong team-building and collaboration skills.
• Proactive, results-oriented mindset with a focus on continuous improvement.
• Experience working under pressure while maintaining confidentiality and attention to detail.
• Familiarity with business continuity, risk assessment, crisis management, OKR management, and performance metrics is a plus.
• Technology-related experience is preferred.