Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both residential and business purpose loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers are not loan numbers - they're homeowners. Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up. Join us on Our Journey Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a Business Support Analyst to join our team! Reporting to the Servicing Management Team, this position is responsible for facilitating process management and enhancements within the Servicing organization, with a focus on in-line and post-mortem controls testing. This role supports the development, implementation, and maintenance of sampling methodologies, audit processes, and reporting functions to ensure accuracy, compliance, and continuous improvement. This position collaborates with operational teams to analyze current processes, identify gaps, and develop solutions that enhance efficiency and ensure regulatory compliance. Additionally, the Business Support Analyst partners closely with stakeholders to define reporting needs, data management needs, and system enhancements tailored to evolving trends, regulatory requirements, and investor expectations. Qualifications Include: * Bachelor's degree in Business Administration, Finance, Data Analytics, or related field (or equivalent combination of years of experience with High School diploma/ GED) * 2+ years' experience in mortgage servicing required * Prior experience with data entry and analysis preferred * Prior experience working in a fast-paced workplace preferred * Black Knight MSP experience strongly preferred * Solid skills and knowledge of MS Word, Exce,l and Outlook * Strong verbal and written communication skills * Solid interpersonal skills * Demonstrated analytical skills and problem-solving abilities * Good judgment with the ability to evaluate and make decisions * Strong time management skills * Ability to work effectively in a fast-paced, dynamic environment * Customer service/ client orientation with strong execution skills and results orientation * Ability to prioritize numerous tasks and manage shifting priorities * High level of attention to detail and consistency * Flexible, open to change; ability to learn new things quickly * Collaborative: ability to work effectively with others Submit Your Resume to Learn More Featured Benefits * Medical, Dental and Vision Insurance * Company Paid Life Insurance * Disability Insurance * Pet Insurance * 401k Program with Employer Matching * 3 Weeks Paid Time Off (PTO) * Paid Holidays * Wellness Initiatives * Employee Assistance Program * Eligible for Hybrid Work Schedule with Remote Flex Days Compensation * The hiring range for this position is between $53,996.80-$70,720.00 annually * This position is eligible for an annual discretionary bonus Fay Cares! The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders. At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information, go to www.dhs.gov/E-Verify.