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Job Description

Position Overview

We are seeking an experienced and detail-oriented Operations Systems Process Specialist to serve as the critical link between the branch and our implementation team during the onboarding of our TownSq applications. The ideal candidate will play a pivotal role in redefining operational processes, assessing resource needs, and aligning stakeholders on business changes to ensure a seamless transition to the new solutions. This position requires exceptional communication, analytical, and documentation skills, with a strong focus on delivering measurable outcomes.

Key Responsibilities

Liaison and Stakeholder Engagement

• Act as the primary point of contact between branch and the implementation team.
• Facilitate communication to ensure mutual understanding of operational needs and project goals.
• Coordinate and lead meetings with branch leadership to gather information and address concerns.

Operational Process Redefinition

• Analyze existing workflows, identify inefficiencies, and recommend process improvements.
• Collaborate with stakeholders to design and document optimized operational processes aligned with software capabilities.
• Ensure process changes are clearly communicated and adopted by all parties.

Resource Assessment and Alignment

• Evaluate resource needs, including personnel, training, and technology, to support the transition.
• Develop action plans to address resource gaps and facilitate smooth implementation.
• Assist in aligning stakeholders on shared goals and priorities to achieve successful outcomes.

Change Management and Transition Support

• Support the branch in adapting to business changes associated with TownSq onboarding.
• Assist in developing and delivering tailored training and educational materials to ensure understanding and adoption.
• Actively manage resistance to change by addressing concerns and providing solutions.
• Documentation and Reporting
• Create detailed change assessment documentation including gap identification, relevant operational findings, workflows, and process recommendations.
• Provide comprehensive reports to stakeholders to serve as reference materials for the transition.
• Maintain accurate records of meetings, decisions, and action items for accountability.
  

Requirements

• Education: Bachelor’s degree in business administration, Operations Management, or related field.
• Experience: Minimum of 3-5 years in operations, project management, or software implementation. Experience working with HOAs is a plus.
• Skills:
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• Proficiency in process mapping, workflow design, and business analysis.
• Familiarity with software implementation lifecycle and change management principles.
• Ability to work collaboratively with diverse stakeholders and drive consensus.
• Technical Proficiency: Knowledge of project management tools, workflow management software, and MS Office Suite.
  

Competencies

• Strong organizational and multitasking skills.
• Ability to translate complex technical concepts into understandable terms for non-technical audiences.
• Proven track record of delivering results in fast-paced environments.
• High emotional intelligence and ability to manage stakeholder expectations.
  
  

Benefits

• Competitive salary and benefits package.
• Opportunity to work with a dynamic and collaborative team.
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.