Duties:

• Provide Application Analyst Support in the IT Development Group to support Point of Sale application Retail System Software (RSS) Enterprise,

• Provide business technical support of mission critical enterprise application RSS, in handling maintenance/expansion projects, including bi-annual price change updates.

• Coordinated day-to-day Project Management tasks of ServiceNow Management Tool (Incident, Problem, Knowledge, Change) including SOX Compliance documentation in (SIA, Release) TSLC Artifacts Library.

• Lead activities of Software Developers in analyzing, documenting, providing technical support of application troubleshooting and incident resolution listed in ServiceNow.

• Coordinate day-to-day tasks to analyze transactional data, technical support issues, data files, credit/debit transactions, leverage knowledgebase to resolve incidents, implement solutions, develop structured job aids, and develop customer service relationships with 3rd party vendors.

• Performed SQL Queries (selects, updates, and deletes), data manipulation, transaction locking techniques, table definitions, and use of indexes.

• Provide deliverable/task estimation for effort (work) and duration of project.

• Provide functional expertise during SDLC AGILE development and testing of maintenance or code configuration changes.

• Assist with software deployments by configuring application customizations, design or script application testing principles, recreate system failures, and able to analyze application faults and system logs.

• Support maintenance releases for services and technology solutions to be operable in the Postal Service Technical Environment; maintenance releases included hardware, software, network, and database management system (DBMS) upgrades.

• Review user requirements documentation; assisted in development of test plans; developed test data used in performing tests; and transformed test plans into test scripts.

Knowledge:

• In-depth knowledge of ALM Tool to create and track defects, business case to write AGILE Stories, submit business proposals for ITIL continual process improvements.

• Familiarity of .Net framework, XML, C#, MS Visual Studio, Networking, Security, POS Hardware, Microsoft System Internal, NCR Peripheral, Vmware.

• Knowledeg of Agile Methodology practices

• Business level of organizational, analytical, reasoning and problem-solving skills.

• SDLC Artifacts,

• ServiceNow,

• ALM,

• VersionOne,

• System Testing