Copyleaks

Business Operations Analyst

New York, NY, US

13 days ago
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Summary

  • Create and maintain reports, dashboards, and KPI tracking systems in Salesforce.
  • Analyze business processes and workflows to identify inefficiencies and recommend solutions.
  • Collect, interpret, and visualize data to generate actionable insights.
  • Collaborate with Sales team to respond to Request for Proposals (RFPs).
  • Collaborate with cross-functional teams to implement process improvements.
  • Monitor business performance metrics and identify trends or anomalies.
  • Lead or participate in special projects related to operational improvements.
  • Sales Operations Expertise: Oversee and streamline sales processes, ensuring efficiency and alignment with business goals. Provide data-driven insights to improve sales performance and operations.
  • Salesforce Proficiency: Experience managing and optimizing Salesforce CRM to track and manage leads, opportunities, accounts, and sales performance. Ability to create reports, dashboards, and automation within Salesforce.
  • Google Analytics Experience: Utilize Google Analytics to monitor sales and marketing performance, providing insights on user behavior, campaign effectiveness, and website traffic. Ability to interpret data to drive decisions.
  • RFP Management: Respond to Requests for Proposals (RFPs) by preparing compelling, tailored responses, collaborating with cross-functional teams to ensure alignment with client needs and requirements.
  • Cross-Functional Collaboration: Work closely with Sales, Marketing, and Product teams to align sales strategies and improve operational efficiency.
  • Data Analysis and Reporting: Create and analyze sales performance reports, leveraging Salesforce and Google Analytics data to drive actionable insights and support strategic decision-making.
  • Process Improvement: Identify and implement improvements in sales workflows, tools, and technologies to enhance team productivity and achieve sales targets.
  • Analytical mindset with strong attention to detail.
  • Salesforce and or GA certification
  • Ability to work independently and prioritize multiple tasks.
  • Excellent interpersonal skills to collaborate effectively across departments.
  • Comfort with ambiguity and problem-solving in complex situations.
  • Proactive approach to identifying operational challenges and opportunities.

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