The FI Account Manager is expected to develop strong relationships with key business executives and stakeholders, as well as Brinks FI Representatives to identify new business opportunities. They will work closely across organizational departments to maximize sales opportunities, help partners increase operational efficiencies, and keep clients satisfied and engaged with our products and services.

Essential Duties And Tasks

• Serve as the lead point of contact for all new business development activities for the US AMS marketplace
• Assist with the creation and management of proposals and RFP’s for FI account opportunities
• Build and maintain strong, long-lasting internal and external business relationships
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed
• Maintain high levels of customer satisfaction and loyalty
• Develop business plans and strategies, identify key decision makers, achieve key performance indicators, and live within budget constraints
• Maintain accurate, comprehensive and updated opportunities and activities in Salesforce
  
  

Supervisory / Management Duties

The employee is not responsible for supervising other positions.

Knowledge, Skills & Abilities

• Presentation Skills: Is effective in a variety of formal presentation settings: one-on-one, small and large groups, with peers, direct reports, and executives; is effective both inside and outside the organization, on both cool data and hot and controversial topics; commands attention and can manage group process during the presentation; can change tactics midstream when something is not working
• Written Communications: Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect
• Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks
• Dealing with Ambiguity: Can cope with change effectively; can shift gears comfortably; can decide and act without having the total picture; is not upset when things are up in the air; does not have to finish things before moving on; can comfortably handle risk and uncertainty
• Business Acumen: Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace
  
  

Minimum Qualifications

• Bachelor’s degree required
• At least five years professional experience in a customer facing role
• Ability and willingness to travel
  
  

Computer / Applications Skills

• Proficiency with Microsoft Office to include Outlook, Word, Excel and PowerPoint
• Experience working in Salesforce.com or other CRM experience is a plus
  
  

Texas