Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Location : Mississauga, ON

Job Description

We are seeking a highly skilled and communicative Business Data Analyst with strong expertise in SQL and stakeholder management. The ideal candidate will anticipate the needs of clients/users and act as a key expert, ensuring business needs are met. This role involves analyzing data to identify the source of concerns, managing business expectations, and effectively communicating solutions.

Key Responsibilities:

• Data Analysis: Identify the source of concerns by analyzing data and bringing clarity to data to show why results are as they appear.
• Stakeholder Management: Manage business expectations to ensure stakeholders are well-informed of progress and challenges.
• Documentation: Document processes and procedures to contribute to the overall team knowledge base.
• Collaboration: Work effectively with other team members to resolve complex issues, share knowledge, and provide support across departments.
• Communication: Clearly explain the root cause of issues and potential solutions to users through effective verbal and written communication.
• Analytical Thinking: Identify the root cause of issues, evaluate potential solutions, and implement appropriate fixes.
• Interpersonal Skills: Interact with users in a professional and empathetic manner, managing frustrations and providing timely support.
• Issue Resolution: Meticulously review user issues and ensure all aspects of a problem are addressed before closing a ticket.
• Technical Expertise: Utilize data analysis and querying tools like SQL Server Management Studio and HiveQL for MSaaS and BigData environments.
• AWS Knowledge: Apply basic knowledge of AWS in relevant tasks.
  
  

Responsibilities:

• Identify and resolve user issues related to Client Financial Data.
• Provide guidance and support to users on how to utilize applications relevant to the Client Financial team.
• Log, track, and prioritize user support requests through ticketing systems.
• Contribute to and update internal knowledge bases with troubleshooting steps and best practices.
• Provide basic training to users on ticketing software and any updates that are implemented.
• Identify issues that require escalation to senior technical support teams when necessary.
  
  

Qualifications:

• Strong proficiency in SQL and data analysis tools.
• Excellent communication skills, both verbal and written.
• Proven experience in stakeholder management.
• Ability to document processes and contribute to team knowledge bases.
• Strong analytical thinking and problem-solving skills.
• Excellent interpersonal skills and the ability to manage user frustrations professionally.
• Experience with SQL Server Management Studio and HiveQL.
• Basic knowledge of AWS.
  
  

Disclaimer

Capgemini is an Equal Opportunity Employer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, gender identity or expression, age, religion, disability, sexual orientation, genetic information, citizenship status, veteran status, marital status, or any other characteristic protected by applicable law.

This is a general description of the duties, responsibilities and qualifications required for this position. Physical, mental, sensory, or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.