Introduction

We're IBM, a leading provider of business automation solutions

that empower organizations to make data-driven decisions. Our cutting-edge

products leverage Artificial Intelligence (AI) and Machine Learning (ML)

to automate complex processes, improve efficiency, and drive innovation.

Your Role And Responsibilities

We're seeking an experienced Technical Engineer to join our Customer-Facing

Team, where you'll play a crucial role in ensuring the success of our customers

planning or utilizing business automation solutions build using IBM Business

Automation products that harness the power of AI. As a Technical

Engineer, you'll collaborate with cross-functional teams to design, develop,

and deploy products that meet the evolving needs of our customers.

Key Responsibilities

• Develop and maintain technical documentation for business automation
  
  

solutions, including product best practices and implementation guides.

• Collaborate with the Product Development Team to design and implement
  
  

AI-powered features and functionalities in our products.

• Work closely with the Customer Success Team to understand customer pain
  
  

points, provide technical guidance, and ensure seamless onboarding and

support of our products.

• Develop and maintain relationships with key stakeholders, including
  
  

customers, partners, and internal teams.

• Identify opportunities for product improvement and technical
  
  

optimization through data analysis and feedback from customers and

internal sources.

• Host technical enablement events and focused workshops, both face-to-face and
  
  

virtual, aimed at enabling business partners and customers expose the value

of IBM Business Automation products and solutions to our customers’ business.

Preferred Education

Master's Degree

Required Technical And Professional Expertise

• Experience with business automation platforms, such as workflow engines,
  
  

integration tools, or orchestration software.

• Familiarity with cloud-based technologies, including IBM, AWS, Azure, or
  
  

Google Cloud Platform.

• Excellent problem-solving skills, with the ability to think critically
  
  

and creatively.

• Strong presentation skills with ability to present complex technical
  
  

concepts to c-suite and technical engineers alike

• Strong expertise in one or more programming languages (e.g. Python,
  
  

Java, JavaScript)

• Strong understanding of data structures, algorithms, and software design
  
  

patterns.

Preferred Technical And Professional Experience

• Experience with IBM Business Automation software (e.g. Business Automation
  
  

Workflow, Automation Decision Services, Enterprise Content Management) and

orchestration tools (e.g. watsonx Orchestrate)

• Experience with containerization (e.g. Docker) and orchestration tools
  
  

(e.g. RedHat Openshift or Kubernetes).

• Experience in AI, Machine Learning, or related fields