Title: Business Analyst / Technical Analyst Experience: Minimum 6-8 years' experience Location: Preferred: Austin, TX / Can go with a remote candidate in US as well if candidate is really strong, but preference is onsite Austin, TX Duration: Long Term C2C is open General Qualifications: * Interprets business requirements and develops business and/or functional specifications that the design/programming/testing staff will utilize to implement the project * Responsibilities include: * Generate detailed requirement specification * Implement authorized and approved standards, guidelines, and procedures * Document all requirements in required formats (e.g., system specifications, data models, and network design schematics) * Provide feasibility studies (cost alternative options for client to assess) * Carry out impact analysis including dependencies on other projects and parts of the business * Develop functional and detailed technical specifications that support the approved functional, operational, and service level requirements * Design functional data models * Strong communication, collaboration, and stakeholder management skills Required Qualifications: * Experience in Contact Center domain as a Business Analyst, Product Owner, or Product Manager * Experience in Coaching & Quality function (NICE, Genesys, Call Miner products etc.) * Experience in Workforce Engagement Management function (NICE, Genesys, Call Miner)