Product Analyst - AI Enterprise Search Platform

About the Role:

We are seeking a highly motivated and enthusiastic Product Analyst to join our team and play a critical role in shaping the future of our AI enterprise search platform powered by Glean. You will bridge our business stakeholders and engineering team, translating business needs into detailed technical requirements. Furthermore, you will be a key driver of organizational change management, ensuring smooth adoption and effective communication of platform updates and benefits across the organization. This role requires a unique blend of analytical skills, technical aptitude, and strong communication abilities.

Responsibilities:Requirements Elicitation and Analysis:

• Work closely with business stakeholders across various departments to understand their search needs, pain points, and desired outcomes. Elicit, analyze, and document detailed business requirements.
• Technical Translation: Translate business requirements into clear and concise technical specifications for the engineering team, including user stories, acceptance criteria, and data flow diagrams. Collaborate with engineers to ensure requirements are understood and implemented correctly.
• Product Roadmap Contribution: Contribute to the product roadmap by identifying opportunities for improvement and innovation based on user feedback, market trends, and business goals.
• User Acceptance Testing (UAT): Develop and execute UAT plans to validate that implemented features meet the defined business requirements and provide a positive user experience.
• Change Management: Develop and execute change management plans to ensure smooth adoption of the AI search platform across the organization. This includes creating training materials, conducting user training sessions, and addressing user concerns.
• Communication: Communicate effectively with both technical and non-technical audiences. Prepare and deliver presentations, reports, and other communication materials related to the platform's features, updates, and benefits. Maintain clear and consistent communication with stakeholders throughout the product development lifecycle.
• Market Research: Stay up-to-date on industry trends, competitive landscape, and emerging enterprise search and AI technologies.
• Data Analysis: Analyze platform usage data to identify areas for improvement and measure the effectiveness of new features.

Qualifications:

• Bachelor's degree in Computer Science, Information Systems, Business Administration, Communications, or a related field.
• 2+ years of experience as a Product Analyst, Business Analyst, or similar role, preferably in a technology-driven environment.
• Strong understanding of Agile methodologies and product development lifecycle.
• Proven ability to elicit, analyze, and document business requirements.
• Experience translating business requirements into technical specifications.
• Excellent communication, interpersonal, and presentation skills.
• Experience with change management principles and practices.
• Strong analytical and problem-solving skills.
• Experience with data analysis and visualization tools (e.g., SQL, Excel, Tableau) is a plus.
• Familiarity with AI and machine learning concepts is a plus.
• Experience with enterprise search platforms is a significant advantage.