Job Title: Business Analyst III
Location: Sunnyvale, CA
100% Remote
Duration: 09 Months

Job Description:
Global Operations' focus is on improving the health of our products and helping people understand how to use them through both direct support interactions as well as scalable solutions. Those who join our teams are very passionate about solving people’s issues and are strong advocates for the Client community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. If you like helping people, Global Operations is for you.


The Supply Planning Analyst role will focus on supporting the global outsourced strategy and site location strategy for teams and programs within Global Operations. You will partner closely with a variety of teams including Global Outsourcing, Partner Operations, Workforce Management, Capacity Planning, Finance, Data Analytics and multiple teams within Client ’s Global Operations organization to create tools to drive visibility to our physical footprint and resource planning (headcount), inform decisions on work allocation, and help plan capacity across a complex set of operations.

RESPONSIBILITIES
Track and support the end-to-end allocation of work (hours and/or headcount), auditing and administration of supply, physical capacity across a complex global operation.
Provide input into data-driven strategies balancing the priorities and timelines of multiple business units
Build tools to enable allocation of projected demand, supply and other factors influencing utilization of capacity and physical footprint and requirements
Track and record allocation of programs across footprint ensuring end-to-end system coordination
Maintain processes to promote responsible utilization of our internal and external footprint
Cultivate relationships and collaborate with cross-functional partners to shape, support, and execute product or project goals
Support new ideas through experimentation, ad hoc analytics, and framework development
Apply solid judgment regarding support needs across multiple competing priorities

MINIMUM QUALIFICATIONS
3+ years of experience in finance, resource planning, workforce management, workforce analytics, space planning, vendor operations or a combination of these
Experience in process documentation and iterative process improvement
Experience supporting organization-wide projects
Self-starter with experience navigating high levels of ambiguity and complexity
Full proficiency in Excel, Tableau, or similar data visualization applications
Knowledge in SQL
Team-player focused on winning together, achieving more as a team than as an individual
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