Job Summary

The Business Analyst II in the Office of Information Technology ( OIT ) provides procedural guidance, and one or more of the following: process improvement recommendations, business requirements planning, system configuration management, systems implementation and delivery, service management, application testing, quality control, project management, and advanced reporting to user departments for specific application software used by departments. The Business Analyst II will also perform advanced analysis of exception conditions, error processing, workflow efficiencies, for multiple software applications used by departments that they support.

Minimum Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, Math, Economics, or a equivalent mix of education and relevant experience in similar role.
• Three (3) years experience working with business users, and technical staff to complete projects, change requests, identifying and analyzing business process models for departments, documenting current/to-be business processes.
  
  

Preferred Qualifications

• Four (4) or more years of experience working with a combination of software related to PeopleSoft Software Applications: Admissions, Student Records, Financial Aid, Student Financials, Advising, Enrollment, HR, Finance, Grants, GL, Commitment Control, Purchasing, CRM , and Data Warehousing software.
  
  

Essential Duties And Responsibilities

• Work with associated business areas to resolve exceptions preventing normal business operations as they relate to software applications and business procedures.
• Perform advanced problem/root cause analysis of business processes, work- flow processes, and advanced troubleshooting for user departments.
• Develop business process documentation and configuration guides.
• Work with specialized software specific to Office of Information Technology ( OIT ) area of responsibility to provide data input for analysis and reporting.
• Train/mentor less experienced business analysts with business process designs, testing, quality control and reporting requests from users.
• Act as a liaison on behalf of OIT and departments for technology related communications and meetings with technical staff/vendors as needed.
• Identify and develop practices and business processes as requested by business areas.
• Perform other duties as assigned.