Business Analyst – Freshers | Strategy, Analytics & Cross-Functional Execution

Location: Sector 63, Gurgaon – 100% In-Office

Working Days: Monday to Friday, with 2nd and 4th Saturdays off

Working Hours: 10:30 AM – 8:00 PM

Experience: 0–1 year (Freshers from Tier-1 colleges preferred)

Function: Business Analysis | Product & Ops Support | Data-Driven Execution

Apply: [email protected]

Subject Line: Application – Business Analyst – [Your Name]

About Darwix AI

Darwix AI is a GenAI-powered platform that transforms how large enterprise sales, support, and credit teams operate. Our core product suite includes:

• Transform+: Real-time nudging and voice/chat analysis for frontline teams
• Sherpa.ai: A multilingual GenAI assistant for coaching and decision-making
• Store Intel: AI-powered computer vision for in-store behavior and conversion tracking

We work with industry leaders such as IndiaMart, Wakefit, Emaar, GIVA, Sobha Realty, and Bank Dofar, supporting deployments across India, the Middle East, and Southeast Asia. With a growing client base and expanding platform capabilities, we are looking for ambitious individuals to help scale our business and operations intelligently.

Role Overview

We are seeking Business Analyst Associates who will work at the intersection of data, product, and operations. This is a role that involves execution, analysis, and coordination, designed specifically for smart, analytical fresh graduates who want to learn the inner workings of a GenAI SaaS company from the ground up.

As a Business Analyst, you will support various teams including Product, GTM, Customer Success, and Delivery by preparing data reports, streamlining dashboards, analyzing customer behavior, automating workflows, and owning cross-functional trackers. The role requires clarity of thought, attention to detail, and strong documentation and follow-up discipline.

Key ResponsibilitiesData & Reporting

• Maintain and update internal reporting dashboards using Google Sheets, Notion, or BI tools
• Track user behavior data across products (usage patterns, adoption rates, churn signals)
• Build basic analytical summaries for customer performance and sales productivity
• Perform daily/weekly health checks on operational data and client reports

Cross-Functional Execution

• Coordinate task status, blockers, and timelines across Product, Sales, and Customer Success
• Create and maintain SOPs, checklists, and tracking sheets for client onboarding and delivery
• Support weekly internal reviews with updated project trackers and documentation
• Own execution of internal projects, such as feedback loops, renewal prep, and QBR decks

Product & Customer Support

• Work with the product team to document feature usage, feedback, and gaps
• Run basic testing/validation of workflows, scoring outputs, and dashboard performance
• Analyze client-level usage data to support the success team with retention efforts
• Help document edge cases and suggest structured improvements in implementation or handoffs

Research & Insights

• Conduct secondary research on competitors, tools, and industry trends
• Prepare market analysis and segment-level insights for business planning
• Support new market entry initiatives with data mapping, company segmentation, and ICP identification

Skills & Qualifications

• Bachelor’s degree from a Tier-1 college (IIT, BITS, IIM (IPM), SRCC, St. Stephen’s, Ashoka, etc.)
• Strong command of Google Sheets/Excel and working knowledge of basic formulas
• Excellent written communication and documentation skills
• Detail-oriented, with strong follow-through and ability to manage deadlines independently
• Basic understanding of business metrics, product usage patterns, and dashboards
• Comfort with ambiguity and working on evolving priorities
• High degree of ownership and professionalism

Preferred (Not Mandatory) Skills

• Experience using Notion, ClickUp, or other project management tools
• Exposure to SQL or Google Data Studio/Looker Studio
• Prior internship in consulting, SaaS, business operations, or analytics
• Familiarity with SaaS business models or B2B workflows
• Experience preparing investor-style decks, MIS reports, or client-facing summaries

What Success Looks Like

• You ensure all critical trackers and dashboards are updated daily without reminders
• You consistently catch data inconsistencies or gaps before they escalate
• You build structured documentation that helps new team members or clients ramp up faster
• You proactively identify execution gaps and suggest clean, efficient fixes
• You manage high-volume internal communication with clarity, brevity, and accountability

Career Growth Path

• 6–12 Months: Own cross-functional reporting, product feedback loops, and client data dashboards
• 12–18 Months: Progress into Product Analyst, Sales Ops Analyst, or Customer Success Analyst
• 18–24 Months: Scale into Program Manager, Business Ops Lead, or Strategic Analyst aligned with product or delivery

This role offers an exceptional learning curve across product, GTM, analytics, and operations in a real-world enterprise AI environment.

How to Apply

Email your resume to [email protected] with the subject line:

Application – Business Analyst – [Your Name]

Optional: Include a short note on:

“One tool or process you’ve used in your internship or college project that helped drive better clarity or output for your team.”

This role is ideal for a structured thinker with high execution capacity, who is looking to grow in the heart of a fast-scaling GenAI company. If you are analytical, hands-on, and eager to learn by doing—we’d love to hear from you.