BUSINESS ANALYST - DIGITAL SERVICES TRANSFORMATION

Are you an experienced Business Analyst with a passion for improving customer service outcomes through digital transformation? Join a program of work focused on modernising transactional service delivery across Queensland, where your input will directly influence real-world outcomes.

THE ROLE:

We're seeking a skilled and proactive Business Analyst to support a high-impact transformation program. You'll collaborate with business stakeholders and technical teams to define and deliver business solutions in an Agile environment.

RESPONSIBILITIES:

• Engage stakeholders to elicit, clarify, and document business requirements.
• Analyse current processes and recommend opportunities for improvement and automation.
• Support solution development and ensure alignment to business goals.
• Prepare high-quality documentation and conduct User Acceptance Testing (UAT).
• Lead requirement workshops and drive cross-functional collaboration.
• Monitor and manage project deliverables through to sign-off.
• Contribute to Agile ceremonies and iterative delivery.
  
  

ABOUT YOU:

• Strong experience in business analysis within complex and fast-paced environments.
• Exceptional communication skills, both written and verbal.
• Proven ability to manage competing priorities and navigate ambiguity.
• Skilled in process modelling, re-engineering, and user journey mapping.
• Proficient in Agile methodologies and stakeholder engagement.
• Experience working closely with developers and testers.
  
  

DESIRABLE:

• Experience with digital service platforms or government services.
• Previous involvement in customer service transformation or system upgrades.
• Exposure to process automation, UAT planning, and delivery in Agile settings.
  
  

LOCATION:

• Brisbane-based role with flexible work arrangements available.
  

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Jack McDougall 07 3339 5611 or email: [email protected] and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.