Experience in Banking and Financial Services is a must. Should have led / played significant role in end-to-end digital transformation programs in Agile environments.

• Retail Banking experience is mandatory.
• Understanding of the Mobile In app, Push notifications, SMS, Email
• Understanding of how data is combined from multiple sources into Data warehouse.
• Understanding of cloud platform - GCP maybe - like PEGA is on GCP in some markets
• Should have worked and be aware of Agile ways of working, environment, and process
• Knowledge of saving and current accounts, personal loans and mortgages
• Contact Center Optimization experience - IVR, Browser changes under Digital channels
• Branch optimization
• Payments
  
  
  

Requirements

• Current state research, data gathering and analysis
• Data analysis and modelling
• Process analysis and documentation
• Business requirements gathering from CLIENT stakeholders
• Business requirements definition and prioritisation
• Traceability of business requirements into solution design to confirm linkage of business functionality/expectations in any new proposed solution
• High level business solution design, which may cover aspects of customer journey design, policy design, business process design, business procedure design, organisation/people design and high-level functional systems design (for example, architecture, use cases)
• Evaluation of relative costs, benefits and obstacles of potential solutions
• Traceability of requirements and solution design into subsequent system design activity, through liaison with the CLIENT Software Delivery team in order to confirm technical designs follow the business design
• Analysis to support key decisions made by the Project sponsor or steering committee
• Align the analysis effort to SAFe methodology
• Overall:
• Business requirements gathering
• Business flow creation and optimization
• User stories and business requirements documentation
• Support in UAT Testing
• Support in operational readiness
• Support in Release Management
• Track operational benefits and support in risk management
• Change propagation and training support
• Conduct impact analysis