As the leading financial advisory firm in Hong Kong, Convoy upholds its core values of Passion, Integrity and Professionalism in providing the best advices and service to help customers investing in their future. We are looking for high calibre candidates to share our vision and venture our success. Business Analyst (Data, CRM, Sales Force) As the leading financial advisory firm in Hong Kong, Convoy upholds its core values of Passion, Integrity and Professionalism in providing the best advice and service to help customers investing in their future. We are looking for high calibre candidates to share our vision and venture our success. Responsibilities: Owner of Functional Specification - Understand and analyze the user requirements and propose business process improvement based on business / system need Ensure alignment with the business deliverable and IT development roadmap - Work with technical team on the system design and, balance the requirements amongst business stakeholders and technical teams Support on system implementation - Track transition plan & provide ongoing support to perform root cause analysis on UAT and production support Manage changes request - Assist in tracking issues, maintaining documentation and ensuring service delivery for ensuring all the stages meet the project schedule Maintain knowledge management - Prepare and maintain knowledge base, systems related documentation, training materials and operation manuals Assis in driving adoption of available IT tools such as BI reporting, workflow automation management and robotic process automation in the user community for the elimination of manual workloads and errors Handle any ad-hoc projects as assigned Requirements: Degree Holder in Business Administration, Information Systems, Information Management, IT or other relevant discipline At least 5 years relevant experience with Business / Requirement Analysis, Data system and CRM system implementation Previous experience working in the mid-to-large scale of projects with multiple stakeholders involved is preferred Salesforce and Group Membership/Reward Program experience would be an advantage Strong sense of responsibility and attention to detail and strong follow through skills on deliverables and timeline Strong sense of accountability, taking ownership over projects and responsibilities and resolving issues proactively. Self-motivated, a team player as well as be able to work independently Excellent interpersonal skills, ability to interact and build relationships at all levels Excellent communication skills, fluent in both written and spoken English and/or Chinese. We offer competitive remuneration including career prospects to the right candidate. Interested parties please send detailed resume with availability, current and expected salaries to Human Resources Department, Convoy Global Holdings Limited, Trust Tower, 68 Johnston Road, Wan Chai, Hong Kong or by clicking the Apply Now button and upload your CV and cover letter. (All applications will be treated in strict confidence and used for recruitment purposes within Convoy Global Holdings Limited only. All applicants are kept on file 6 months from the date of the application) Statement: All applications will be treated in strict confidence and used for recruitment purpose within Convoy Global Holdings Limited only. All applicants are kept on file one year from the date of the application.