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RESPONSIBILITIES:

Kforce has a client that is seeking a Business Analyst in Columbus, OH. They are looking for an ITIL Process Architect for CMDB Management.

Key Tasks:

• Provides oversight and guidance of the end-to-end process for CMDB and primarily leads the development effort to implement approved solution in the CMDB and its related modules
• Provides hands on expertise with Integration and data ingestion systems, Process/data flow orchestration implementation; This is accomplished by working with other ITIL Service Operations process owners, Configuration Item data owners and stakeholders to implement and manage best practices, process, standard and policy
• Align CMDB processes with the organization's strategic Objectives, Including defining the process flow, identifying inputs and outputs, and establishing performance metrics
• Ensure process design aligns with ITIL framework and follows business and industry methodologies while considering good/best practices
• Interfaces with other processes and/or business functions to ensure they can leverage the benefits provided by the Asset and Configuration Management process and provide value for continuous improvement
• Responsible to deliver artifacts that detail architecture requirements, process design, system integrations definitions, procedures, workflow, and RACI diagrams related to CMDB
• Develop, document, and implement CMDB data governance processes and procedures for effectively managing CI data
• Ensure that the CMDB effectively supports other ITSM processes such as Incident, Change and Problem Management
• Responsible to design and develop Configuration Item life cycle process - develop and integrate processes to discover, maintain and retire the Configuration Items Assets in the CMDB
• Own/Facilitate design work for Configuration Item and Asset Discovery, Integrations, and other data import methods
  
  

REQUIREMENTS:

• ITIL Foundations V3/V4 Certified
• 4+ years of CMDB management experience, including ITIL/ITSM process ownership
• 4+ years of experience in collaborating with stakeholders to capture CMDB requirements
• 4+ years of ServiceNow development experience preferred
• In addition to any experience required above, 7 years of relevant work experience required
• Strong knowledge of process design, development, and support
• In depth experience managing organizational needs, documenting, and mapping business processes for CMDB
• Handson Experience in CSDM (Common Service Data Model) Implementation and Business Process Architecture and Mapping with Technical and Business Service structure
• Proven experience identifying improvement opportunities through the analysis and creations of process audits
• Progressive experience in managing enterprise-class continual IT process improvement initiatives for CMDB within the service development lifecycle
• Champion quality standards and ensuring compliance across all operational teams
• Strong leadership skills
• Workflow and Process development expert
• Knowledge of business system interactions, infrastructure dependencies, system controls, monitoring associated with service delivery
• Self-directed and dependable to produce high-quality work in a timely manner
• Bring strong technical decision-making skills to the team
• Effectively communicate appropriately through verbal and written channels to inform IT and Business Leadership and project teams
• Development Scripting knowledge preferred
• Extensive ServiceNow and Discovery knowledge and experience preferred
• Extensive process integration knowledge and experience preferred
• ServiceNow On-Prem experience preferred
  
  

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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