Job Details Job Location Scranton, PA Description General Responsibilities Responsible for managing and performing a variety of duties to support the Bank's computer systems and data application systems; coordinating work within the department, as well as with other departments; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information. As a Manager of Business Applications Processes, your typical job duties involve installing, monitoring, and troubleshooting business applications and workflow, provide solutions to the business to enhance operations, write applicable reports leveraging the skills of programming and database structure. You will also be the liaison between the engineering team and the Help Desk to work through projects or any issue that may come up. Essential Duties * Manages and performs a variety of duties to support the Bank's voice and data network of which the following are illustrative: * Provides a passionate and engaging experience to all customers, both internal and external, and at all touchpoints, through committed execution of the Fidelity Model Experience and commitment to the Core Values of the organization. * Assists business units with business application(s) upgrades. * Performs regular monitoring of systems according to established guidelines. * Provides Bankers with technical support related to business applications. * Maintains current and user inventories and diagrams of systems topology. * Maintains a working level of knowledge of application software and database software utilized by the system providers. * Manages and performs a variety of duties to support the Bank's computer systems and data application systems further described below: * Utilizes Lean Six Sigma methodologies, Business process modeling, workflow & RPA tools to drive continuous process improvement throughout the Bank. * Utilizes Business Intelligence tools to help understand trends and derive insights from the Bank's data to guide tactical and strategic business decisions. * Leverages AI technologies to improve quality of service, detect fraud and cybersecurity threats, and enhance the client experience. * Utilizes the following Microsoft products: * SQL Server DBA (Director, BA, Lease Complete, Byte, etc.) * SharePoint - forms, lists, libraries * Power Automate - workflows & RPA * Power BI - data analytics * Programming/scripting languages: * SQL, PowerShell, Batch file, VBA Macros, VBScript * HTML/CSS - Director E-Forms * File & data automation - merging/manipulation, regex, sftp * Coordinates specific work tasks with the engineering and Help Desk teams, as well as with other departments in order to ensure the smooth and efficient flow of information. * Works with Information Security Officer to plan, implement, upgrade or monitor security measures for the protection of computer networks and information. Ensures appropriate security controls are in place that will safeguard digital files and vital electronic infrastructure. Responds to computer security breaches and viruses, when appropriate. * Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate bank personnel. * Responds to inquiries relating to his/her particular area, or to requests from customers, other bank personnel, etc., within given time frames and within established policy. * Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the work place. * Maintains and ensures a sound understanding of the company's and the department's policies and procedures. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of compliance, risk management and overall safety and soundness and the bank's compliance with all regulatory requirements, e.g. HMDA Community Reinvestment Act (CRA), Equal Credit Opportunity Act, etc. Completes all necessary compliance training in timeline provided. * Completes all necessary training for his/her job function; engages in opportunities for enhancing knowledge of the position and pursuing career development. * Directly Supervises assigned personnel as follows: * Assists in the selection of new personnel as appropriate. * Makes provisions for the proper orientation and training of new personnel; trains new personnel as required. * Reviews employee performance throughout the probationary period and on a regularly scheduled basis thereafter. * Organizes, schedules, and distributes work among assigned personnel. * Keeps personnel informed of pertinent policies and procedures affecting the department and/or their jobs; creates an atmosphere in which upward communication from employees is encouraged. * Administers personnel policies and procedures as established by bank policy. Ancillary Duties * Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances. Job Location Financial Center, Scranton, PA Forks Location, Forks, PA Equipment/Machines * Telephone * PC/Computer keyboard * Printer * Various computer networking and server equipment * Various computer software applications Qualifications Basic Qualifications Education/Training: A B.S. or B.A. degree in MIS or related field normally required; specialized computer and data training. Application data structure and Six Sigma related certification necessary. Skill(s): Exceptional reading, writing, and grammar skills; proficient mathematics skills; proficient analytical skills and problem-solving ability; thorough knowledge of personal computer applications and operations; proficient interpersonal relations and communicative skills; strong analytical skills with a demonstrated ability to extensively analyze business processes and workflows visual and auditory skills; valid driver's license; ability to bend, stoop, reach, and lift a maximum of 50 lbs. Experience: A minimum of five (5) years' experience in related positions normally required.