Job Description As the Branch Operations Manager, you will lead operations in your geographical market, reporting to a GM or RVP. Your responsibilities include leadership, management, employee development, client relations, compliance, brand development, and profitability. The role is 10% strategic, involving planning, financial forecasting, and leadership, and 90% tactical, focusing on financial management, staff recruiting, operational support, and client relationship maintenance. What's in it for You * Competitive Salary: $80,000.00 / year * Work Site Location: Grove City, OH * Set Schedule: Monday through Friday, 9:00 a.m. to 5:00 p.m. This position may require long hours and weekend work. * Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options. * Career Growth: Career growth opportunities at GardaWorld * Travel: Travel expectations vary by branch, with daily visits to client sites within the market. Your Responsibilities * Year over year growth in profit percentage and profit dollars in the branch * Manage to 2.5% unbilled overtime or less in the branch * Year over year improvement in Employee Engagement Scores in the branch * Minimum 95% annual client retention in the branch to include personal visitation to all clients weekly, monthly or quarterly depending on scope * Personally recruit a minimum of one new manager/staff in your branch annually * Develop a minimum of one manager/staff for promotion annually * Become proficient in all company software systems (on-boarding, scheduling, financial, CRM) * 100% compliance to the GardaWorld Mandatory Requirements * Lead by example of living up to the GardaWorld Values Your Qualifications: * A Bachelors Degree in Business Administration or related field. * 7+ years of Security Operations experience. * 4+ years of management experience * Authorized to work in the United States * Able to pass an extensive screening process * Add additional qualifications as needed/required. Your Skills and Competencies: Competencies: * Business Acumen * Problem Solving * Communication * Consultation * Cultural Awareness * Leadership & Navigation * Relationship Management * Ethical Practice * Resilience Ideal Skills, Characteristics, & Experiences: * Results and people-oriented, balancing business considerations * Process-driven mentality * Highly organized * Self-motivated with a high sense of urgency * Stable, progressive work history * Excellent communication skills * Acts with integrity * Resilient and adaptable * Competitive spirit * Ability to develop relationships at all levels * Willingness to get involved in all aspects of the business GardaWorld: Make the World a Safer Place In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work. This could be more than a job - 26% of our corporate employees started as frontline workers. GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry. It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment. License #201121001836 Qualifications Education